Miu Miu General Manager, Vancouver Oakridge

Miu Miu; Vancouver; On-site; CAD 70,000 - 100,000; Full time

Job summary

Miu Miu Vancouver is seeking a Store Manager to own the business, lead a high-performing team, and deliver an extraordinary client experience on the sales floor. You will drive sales, develop business plans, and foster omnichannel growth while managing budgets and operations.

Ideal candidates have a passion for luxury fashion, strong leadership, and the ability to recruit top talent. English fluency is required; additional languages are a plus.

Qualifications

• Business-driven mindset and strategic thinking.
• Leadership and team management abilities.
• Ability to motivate and persuade people.
• Strong client welcome and service orientation.
• Confident, enthusiastic and positive demeanor.
• Mature and assertive professional.
• Organized and detail oriented.
• Market and product knowledge and passion.
• Retail management degree or equivalent is a plus; luxury/fashion interest is appreciated.

Responsibilities

• Drive and maximize sales performances.
• Propose and develop business plans.
• Lead store team to exceed KPIs.
• Represent the Company on the local market and attract customers.
• Be present on the sales floor delivering service.
• Foster Omni Channel development with the team.
• Meet the store budget and control expenses.
• Develop client relationships and ensure satisfaction.
• Implement clienteling initiatives and events.
• Attract and recruit talents via networking.
• Develop sales strategy with merchandising and operations teams.
• Ensure proper display and buy-session input.

Skills

Business driven

Leadership

Motivation

Client welcome

Positive attitude

Maturity

Organizational skills

Market knowledge

Retail management degree

Education

Retail management degree or equivalent

Job description

JOB PURPOSE

To be the owner of the business, a Company Brand Ambassador and a business leader, accountable for overall store performance. To guarantee an extraordinary Client experience, being present on the sales floor, leading and supporting all activities to achieve store targets.

To manage and coach the store team and to ensure succession plans and internal growth.

RESPONSIBILITIES

BUSINESS

• Drive and maximize sales performances.
• Propose and develop business plans.
• Drive the store team to exceed their KPIs.
• Represent the Company on the local market, identifying new opportunities to increase customer footfall, attracts new Clients and builds a loyal relationship with the brand.
• Be present on the sales floor, ensuring a proper approach and service to the Clients.
• Foster the Omni Channel development through the team.
• Meet the store-operating budget, controlling store expenses.

CUSTOMER

• Foster a Client centric mindset by developing and maintaining solid Client relationships.
• Guarantee an excellent Client satisfaction and the highest level of Client service.
• Implement, in partnership with other company functions, clienteling initiatives and events, securing Client loyalty and increasing Client spending.
• Foster a strong private appointment culture.

TEAM

• Promote an entrepreneurial and team spirit using effective communication, ensuring efficient organization and professional growth.
• Ensure the team is always prepared and updated on the Prada Group main information, product knowledge, local market, competitors, policies and procedures.
• The ideal Store Manager is able to attract and recruit the best talents available on the market through networking and scouting.

RETAIL

• Develop a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams.
• Ensures that the display attracts Clients and maximizes sales in accordance with Company guidelines.
• Participate in the buying session when requested and in any case he/she provides effective product feedback based on store needs.
• Ensure synergy and cooperation between front and back of house.
• Is responsible for the enforcement of Company procedures on cash activity, inventory, logistics and all the main reporting activities requested by the head office.

EVENTS

• Cooperate with the Retail Events Office for the organization of local events and defines a challenging and realistic target per Client, proposing new opportunities for local events in partnership with local Stakeholders and Influencers.

KNOWLEDGE AND SKILLS

Business driven

Leadership and team management

Ability to motivate and persuade people

Natural ability to welcome our client

Confident, enthusiastic and positive

Mature and assertive

Organized and detail oriented

Market and product knowledge/passion

Business/Retail Management degree or equivalent is a plus

Interest in luxury/fashion, art and design

English is a must other languages are a plus