Luxury Sales Leader - Pacific Centre

Brobston Group LLC; Vancouver; On-site; CAD 90,000 - 120,000; Full time

Job summary

Brobston Group LLC in Vancouver (Pacific Centre) seeks an experienced Store Leader to drive luxury menswear sales, exceed KPIs, and deliver an exceptional client experience. You will oversee operations, events, vendor relations, and digital initiatives while coaching sellers to elevate performance.

This hands-on role requires 4+ years in senior retail leadership, a proven track record of improving sales KPIs, and strong business acumen.

Qualifications

• 4+ years in senior retail leadership (store/department).
• Proven track record of improving sales KPIs and driving strategies.
• Experience coaching, developing, and assessing team performance with plans.
• Familiarity with luxury menswear categories (sportswear, footwear, accessories, outerwear).
• Flexible availability including weekends and opening/closing store.
• Strong business acumen and communication skills.

Responsibilities

• Meet or exceed top-line sales goals and store KPIs through data-driven planning.
• Analyze performance data to identify opportunities, drive client acquisition, and retention.
• Coach, develop, and mentor sellers; manage onboarding, training, and assessments.
• Oversee store operations including payroll, expenses, loss prevention, health and safety, and scheduling.
• Plan and execute events, trunk shows, and promotions with cross-functional teams.
• Serve as primary contact for client issues and ensure an exceptional in-store environment.
• Recruit, hire, and retain high-performing team members and develop succession plans.

Skills

Senior leadership

Sales strategy

Coaching & development

Client experience

Business acumen

Job description

Summary

Lead the store team at Pacific Centre to drive sales growth, exceed KPIs, and deliver an exceptional luxury menswear customer experience. Oversee daily operations, events, vendor relations, and digital sales initiatives while coaching and developing sellers. This role requires strong commercial acumen and a hands‑on leadership approach to elevate team performance and client loyalty.

Responsibilities

• Achieve and exceed top-line sales goals and store KPIs through data‑driven planning and execution.
• Analyze performance data to identify sales opportunities, drive client acquisition, and maximize retention.
• Coach, develop, and mentor sellers and coaches; manage onboarding, training, and regular assessments.
• Oversee store operations including payroll and expense management, loss prevention, health and safety, and scheduling.
• Plan and execute events, trunk shows, and promotions in coordination with buying, marketing, and visual teams.
• Serve as primary contact for client issues and ensure a consistently exceptional in‑store environment.
• Recruit, hire, and retain high‑performing team members and develop succession plans.

Requirements

• Minimum 4+ years of retail experience with senior leadership capacity in managing a store or department.
• Demonstrated track record of improving sales KPIs and executing sales strategies that drive measurable results.
• Experience in coaching, developing, and improving team performance, including documented coaching and performance plans.
• Familiarity with luxury menswear departments such as sportswear, footwear, accessories, outerwear, tailored clothing, and made‑to‑measure.
• Flexible availability including standard retail hours, weekends, and the ability to open and close the store.
• Strong business acumen, communication skills, and the ability to execute business plans and company initiatives.