Store Manager

Suitsupply; Toronto; On-site; CAD 70,000 - 125,000; Full time

Benefits offered by this job

Training program

Clothing allowance

Employee discount

Travel opportunities

Job summary

Suitsupply in Toronto is seeking a Store Manager who will lead a professional store team to achieve sales targets, uphold brand standards, and drive operational excellence across inventory, visual merchandising, and policies.

You will recruit and develop talent, own the store P&L, collaborate with HR, and ensure exceptional customer service and personal styling experiences. A competitive compensation package and generous employee discounts accompany this role.

Qualifications

• Minimum of 3 years' experience in a customer service management role.
• Proven leadership skills and ability to coach/motivate a team.
• Excellent verbal and written communication skills.

Responsibilities

• Lead and develop a professional store team to achieve company goals and improve individual objectives.
• Collaborate with training teams to develop a gold standard team.
• Establish weekly/monthly objectives for the team.
• Ensure professional appearance and top-tier customer service to maximize sales and personal customer experience.
• Recruit qualified professionals and source top talent through market networking.
• Own store P&L and manage budgets (salary, expenses, inventory).
• Ensure merchandise is displayed per visual guidelines and store standards are met.
• Collaborate with store support departments to optimize resources.
• Align with HR on policies and development plans for the team.

Skills

Exceptional customer service

Leadership

Verbal and written communication

Coaching / mentoring

Flexible schedule

Job description

Identifying and solving problems is something that comes natural to you. You are organized, strategic and collaborative about getting to the best results with your team. We want people with their own opinions that are straight to the point, have an eye for style and are pro-active. As Store Manager you will be responsible for achieving sales and service targets; maintaining best practices and identifying areas of improvements for store operations and other factors that contribute to providing an excellent experience for our customers and team members alike.

What you will do:

• Lead and develop a professional store team to achieve company goals and incrementally improve individual objectives
• Collaborate with training teams to effectively to develop a gold standard team
• Establish weekly/monthly objectives for the team
• Ensure that all employees present professionally according to company policies and practice highest level of customer service to achieve maximum sales and radically personal experience
• Recruit qualified professional people and consistently raise the bar of your core team by networking in your market to source for top talent
• Own store P&L report and manage budgets (salary, expenses, inventory, etc.)
• Ensure that all merchandise is properly and attractively displayed as per visual guidelines
• Ensure all store standards and operations are to company standards
• Collaborate with store support departments to effectively utilize company resources
• Align with Human Resources on company policies, procedures and development planning for store team

Who you are:

• Exceptional customer service/clienteling skills
• Minimum of 3 years' experience in a customer service management role
• Strong leadership skills, able to coach/motivate team
• Professional verbal and written communication skills
• Flexible work schedule, including nights, weekends, and holidays

What you will get:

• Competitive salary between $70,000-$125,000 annually for a full-time contract, plus a lucrative bonus structure
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion
• Opportunity to travel to other stores and abroad