Assistant Store Manager - Yorkdale Mall

Mackage; Toronto; On-site; CAD 50,000 - 80,000; Full time

Job summary

A leading luxury outerwear company in Canada seeks a Store Manager to lead operations. Responsibilities include driving sales, managing the team, and maintaining store standards. Candidates should have at least 5 years experience in luxury retail and 2 years in a management role, showcasing strong leadership and customer service skills. Proficiency in Microsoft Office and POS systems is essential. Join a brand known for its quality and aesthetic innovation.

Qualifications

• Minimum of 5 years in luxury retail and 2 years in a management role.
• Exemplary selling and customer service skills required.
• Strong leadership and dynamic communication abilities.

Responsibilities

• Maximize store sales and KPIs to meet targets.
• Motivate teams for exceptional customer service.
• Manage operational tasks including payroll and inventory.

Skills

Selling skills

Customer service skills

Leadership

Communication skills

Business acumen

Multilingual

Tools

Microsoft Office Suite

POS operating systems

Job description

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Reporting to the Store Manager, you will be responsible for the team and effective operations of the store from service, brand integrity, store standards, training to people performance.

What you’ll do:

• Maximize the store sales and KPIs to achieve store sales targets while achieving personal sales targets.
• Motivate and inspire teams to high performance and exceptional customer service, with a strong clientele mindset.
• Communicate with management and HQ partners effectively.
• Support performance evaluations, turnover and action plans for sales team.
• Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment.
• Ensure proactive client engagement leveraging CRM and growing the clientele database.
• Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors.
• Manage operational tasks on time relating to reports, payroll, scheduling and inventory management.
• Model and ensure store policies compliance are achieved and communicated.
• Ensure proper maintenance and organization of the store standards front and back of house.
• Handle customer inquiries, concerns and returns effectively.

What you’ll need:

• Minimum of five (5) years experience working in a preferred fashion luxury retail and at least three (2) years in a management position.
• Exemplary selling and customer service skills.
• Strong leadership and communication skills.
• Dynamic, personable with a strong business acumen.
• Results-oriented and adaptable mindset.
• Multilingual is a plus.
• Knowledge of Microsoft Office Suite and POS operating systems.