Store Manager

Lammle's Western Wear; Calgary; On-site; CAD 60,000 - 85,000; Full time

Job summary

Boutique of Leathers & Open Road in Calgary is seeking a Store Manager who leads from the front, inspires teams, and drives exceptional customer experiences. You will oversee all store operations and coach a high-performing sales team to ensure a premium brand experience, while meeting sales targets in a fast-paced environment.

As a brand ambassador, you will uphold presentation standards, manage inventory, and foster a culture of accountability and customer connection across the team.

Qualifications

• Previous retail management experience required.
• Proven ability to drive sales and achieve targets.
• Strong leadership and coaching skills.
• Excellent communication and interpersonal abilities.
• Experience with inventory, merchandising, and store operations.
• Fashion, leather, or motorcycle retail experience is a strong asset.

Responsibilities

• Lead store operations and drive sales performance.
• Achieve targets, KPIs, conversion, and productivity.
• Coach and develop a high-energy sales team.
• Maintain brand presentation, merchandising, and customer experience.
• Oversee payroll, scheduling, inventory accuracy, and reporting.
• Create a culture of accountability and exceptional customer service.

Skills

Sales leadership

Team development

Customer service

Communication

Operations management

Merchandising

Job description

Store Manager - Boutique of Leathers & Open Road

Lead. Inspire. Sell. Build.

At Boutique of Leathers & Open Road, we do more than sell leather — we represent a lifestyle built on confidence, craftsmanship, individuality, and authentic style.

Proudly serving Canadians since 1971, Boutique of Leathers & Open Road is one of Western Canada’s most recognized destinations for premium leather fashion, motorcycle apparel, handbags, and accessories. With over 50 years of retail heritage and a growing network of stores, we continue to evolve while staying rooted in quality, durability, fashion, and exceptional customer experiences.

We are currently seeking a high-performing Store Manager who is passionate about sales leadership, team development, operational excellence, and delivering outstanding customer experiences. This is an exciting opportunity for a driven retail leader who thrives in a fast-paced, goal-oriented environment and knows how to inspire teams to consistently exceed expectations.

This role is ideal for someone who leads from the front, drives business through people, and understands how to create a culture focused on performance, accountability, and customer connection.

Position Overview

As Store Manager, you will be responsible for leading all aspects of store operations while driving sales performance, customer satisfaction, team development, and operational excellence.

You are an energetic and ambitious leader who is highly motivated by achieving results. You understand the importance of building strong teams, creating a positive performance culture, and delivering a premium customer experience every single day.

You will act as a brand ambassador for Boutique of Leathers & Open Road while ensuring the store consistently reflects our standards of excellence in presentation, service, merchandising, and profitability.

What You’ll Be Responsible For

Sales Leadership & Business Performance

• Drive store sales performance through strong leadership, coaching, and daily execution
• Achieve and exceed sales targets, KPIs, conversion goals, and productivity expectations
• Lead from the sales floor by creating a high-energy, customer-first environment
• Develop and execute strategies to maximize business opportunities and profitability
• Monitor store performance metrics and proactively identify opportunities for growth
• Inspire and motivate the team to consistently deliver exceptional results
• Build a strong culture of accountability, ownership, and performance excellence

Team Leadership & Development

• Recruit, train, coach, and develop top retail talent
• Build a high-performing and highly engaged sales team
• Identify and develop future leaders within the organization
• Foster a positive, motivating, and team-oriented work environment
• Conduct performance evaluations and ongoing coaching conversations
• Maintain open, honest, and professional communication with all team members
• Create a culture where employees feel empowered, supported, and motivated to succeed

Customer Experience Excellence

• Delivering an elevated and memorable customer experience that reflects our brand values
• Build authentic relationships with customers through product knowledge and personalized service
• Ensure every customer receives the "Boutique of Leathers Experience"
• Resolve customer concerns professionally and confidently
• Maintain consistently high customer service standards across the entire team

Operational & Store Management

• Oversee all day-to-day store operations with professionalism and efficiency
• Ensure company policies, procedures, and operational standards are consistently executed
• Manage payroll, scheduling, reporting, inventory accuracy, and administrative responsibilities
• Maintain accurate inventory control while minimizing shortages and discrepancies
• Ensure the store environment is clean, organized, safe, and visually impactful
• Ensure all store equipment and operational tools are properly maintained
• Execute company initiatives, promotions, and operational programs effectively

Merchandising & Brand Presentation

• Ensure the store consistently reflects the Boutique of Leathers & Open Road brand image
• Lead merchandising execution, seasonal floor sets, promotional displays, and visual standards
• Coach staff on merchandise presentation and product knowledge
• Utilize windows and storefront displays to maximize customer engagement
• Complete markdowns, transfers, and merchandising tasks accurately and efficiently
• Promote and protect the integrity of the company brand and customer experience

What We’re Looking For

We are looking for a confident and results-driven leader with a strong passion for retail sales and people development.

The ideal candidate is:

• Highly sales-driven and performance-oriented
• Motivated by targets, goals, and business growth
• A natural leader who inspires and develops others
• Energetic, positive, and solution-focused
• Customer-service obsessed with strong relationship-building skills
• Organized, adaptable, and capable of multitasking in a fast-paced environment
• Proactive with a strong sense of ownership and accountability
• Passionate about fashion, leather, lifestyle retail, or motorcycle culture

Qualifications

• Previous retail management experience required
• Proven success in driving sales and achieving business targets
• Strong leadership, coaching, and team-building abilities
• Excellent communication and interpersonal skills
• Experience with inventory management, merchandising, and operational execution
• Fashion, leather, lifestyle, or motorcycle retail experience considered a strong asset

Why Join Boutique of Leathers & Open Road?

• Be part of a respected Canadian retail company with over 50 years of heritage
• Join a growing organization passionate about fashion, craftsmanship, and customer experience
• Lead a business where your performance, leadership, and impact truly matter
• Work with premium products and one of Western Canada’s largest leather collections
• Grow your leadership career within an established and evolving retail brand

Job Type

Full-Time | Permanent

Work Location

In Person