Assistant Store Manager — Lead Team, Elevate Customer Experience

Lids; Windsor; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement plan

Employee discount and benefits

Paid Time Off (PTO)

Career development

Job summary

Lids is seeking an Assistant Store Manager in Windsor to lead daily store operations, drive sales, and deliver exceptional customer service. You’ll oversee team performance, scheduling, and in-store experiences that reflect our brand standards.

You will coach associates, manage merchandising and inventory, and ensure a welcoming, high-energy atmosphere that supports growth and customer loyalty. This role emphasizes leadership and operational excellence.

Qualifications

• Experience leading a retail team and store operations.
• Ability to manage scheduling and staffing.
• Strong customer service and KPI focus.

Responsibilities

• Act as Manager on duty when Store Manager is away.
• Lead and train store associates and ensure policy compliance.
• Maintain store merchandising, VM, and cleanliness.
• Manage cash handling and POS operations.
• Support inventory counts and backroom organization.

Skills

Sales leadership

Interpersonal skills

Self-motivation

Team leadership

POS systems

Tools

POS systems

Job description

Lids is seeking an Assistant Store Manager in Windsor to lead daily store operations, drive sales, and deliver exceptional customer service. You’ll oversee team performance, scheduling, and in-store experiences that reflect our brand standards.

You will coach associates, manage merchandising and inventory, and ensure a welcoming, high-energy atmosphere that supports growth and customer loyalty. This role emphasizes leadership and operational excellence.