Assistant Resident Manager (Eastern ON)

Colonial Group; Eastern Ontario; On-site; CAD 21,000 - 25,000; Full time

Benefits offered by this job

Apartment included

Benefits

Annual bonuses

Training programs

Gym discount

Years of service awards

Career development

Diversity and inclusion

Holiday parties and BBQs

Job summary

Colonial Group in Cornwall seeks an Assistant Resident Manager to live on-site and manage resident services for a property in Cornwall. The role requires you to live on-site and work four weekdays each week, every second weekend, and be on-call some evenings.

You will deliver exceptional customer service, coordinate cleaning and basic maintenance, and support daily operations. A taxable apartment is included, and ongoing training and benefits are offered.

Qualifications

• Prior or similar property management experience is an asset.
• Strong customer service skills are essential.
• Good written and verbal communication skills are required.
• Basic computer and keyboarding skills are needed.
• Ability to perform general cleaning duties and minor maintenance repairs.
• Must be able to lift up to 50 lbs.
• Ability to push and move objects exceeding 50 lbs (e.g. garbage bins, appliances).
• Fluent in English.

Responsibilities

• Greet and interact with residents in a friendly and professional manner.
• Promote a welcoming atmosphere.
• Demonstrate excellent customer service and a can-do attitude.
• Attend to resident concerns and service requests within 24 hours.
• Follow up with residents to ensure high satisfaction levels.
• Handle office administrative tasks such as processing applications, notices, and lease renewals.
• Organize, promote and execute resident events (holiday parties and summer barbecues).
• Maintain cleanliness of all common areas including foyers, amenity rooms, parking, locker rooms, patios, rooftops.
• Assist residents with maintenance requests through proper channels.
• Daily walkthroughs of floors and common areas to fix minor deficiencies.
• Report serious safety hazards to supervisor.
• Assist with HVAC monitoring and basic electrical/plumbing maintenance.
• Oversee scheduling of repairs with tradespeople as required.

Skills

Previous property management

Customer service

Written and verbal communication

Basic computer skills

Cleaning and maintenance

Lift up to 50 lbs

Push/move heavy objects

Fluent in English

Job description

We are currently seeking an Assistant Resident Manager to live and work at one of our properties in Cornwall. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. This offer is for an existing vacant position within the organization.

What we offer to employees

• Base Compensation is $21,000 + apartment suite inlcuded (taxable benefit).
• Employer paid benefits
• Annual bonuses based on personal performance
• Extensive and ongoing training programs and a work-smart environment
• Gym membership discount
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ’s

Responsibilities

Customer Service

• Greet and interact with residents in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to resident concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)

General Cleaning

• Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
• Knowledge and safe handling of cleaning chemicals
• Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
• Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
• Monitor and clean of garbage chutes, garbage and recycling rooms
• Collection of garbage and recycling bins in coordination with the city waste schedule
• Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
• Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways

Property Maintenance

• Assist residents how to complete maintenance requests through the proper channels
• Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies
• Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action
• Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
• Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required

Qualifications

• Previous or similar property management experience an asset
• Strong customer service skills
• Good written and verbal communication skills
• Basic computer and keyboarding skills
• Ability to perform general cleaning duties, and minor maintenance repairs
• Must be able to lift up to 50 lbs.
• Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances)
• Fluent in English