Assistant Resident Manager Team (Sherbrooke)

Colonial Group; Sherbrooke; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Two-bedroom apartment

Benefits

Bonuses

Training

Career development

Inclusive environment

Company events

Job summary

Colonial Group is seeking a Two-Person Assistant Resident Manager Team to live on-site at one of our properties in Canada. The role requires four weekdays per week, every second weekend, and on-call some evenings. The compensation includes a salary, a two-bedroom apartment, and benefits.

You will handle resident relations, manage daily operations, coordinate maintenance, and support events while ensuring a welcoming, safe, and well-maintained living environment for residents.

Qualifications

• Strong customer service skills.
• Professional/presentable appearance.
• Fluent in English and French.
• Basic computer and keyboard skills.
• Ability to lift up to 50 lbs and perform physical tasks.

Responsibilities

• Greet residents and maintain a welcoming atmosphere; handle service requests within 24 hours.
• Keep all common areas clean and safe including hallways, lounges, and parking.
• Assist residents with maintenance requests and daily walkthroughs.
• Support HVAC monitoring and minor electrical/plumbing tasks.
• Follow fire safety procedures and assist in emergencies.

Skills

Customer service

Bilingual English/French

Basic computer skills

Physical ability (lift up to 50lbs)

Job description

We are currently seeking a Two-Person Assistant Resident Manager Team to live and work at one of our properties. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings.

What we offer to employees

• Salary + two-bedroom apartment suite included
• Employer paid benefits
• Quarterly bonuses based on property performance
• Annual bonuses based on personal performance
• Ongoing training programs
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ’s

Customer Service

• Greet and interact with residents in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to resident concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)

General Cleaning

• Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
• Knowledge and safe handling of cleaning chemicals
• Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
• Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
• Monitor and clean of garbage chutes, garbage and recycling rooms
• Collection of garbage and recycling bins in coordination with the city waste schedule
• Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
• Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop access

Property Maintenance

• Assist residents how to complete maintenance requests through the proper channels
• Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies
• Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action
• Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
• Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required

Fire Safety

• Knowledge of fire and life safety response systems (fire alarms and detection systems)
• Assist in emergency procedures

Qualifications

• Strong customer service skills
• Previous or similar property management experience (an asset)
• Display a professional/presentable appearance
• Basic computer and keyboarding skills
• Ability to perform general cleaning duties, and minor maintenance repairs
• Must be able to lift up to 50lbs, items could include garbage bins, furniture, appliances or while performing snow removal duties, sometimes for extended periods of time
• Good written and verbal communication skills
• Fluent in English and French