Store Manager

Atmosphere Ltd.; Lévis; Hybrid; CAD 44,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Well-being perks

Product discounts and career growth

Job summary

Atmosphere Ltd. in Lévis, Canada, is seeking an energetic retail leader to oversee store operations and a department team.

You will coach staff, drive service standards, and ensure a consistent customer experience across in-store and online channels. The role focuses on scheduling, inventory control, promotions, and LP/Audit compliance, with an emphasis on teamwork, succession planning, and performance development.

Qualifications

• 3–5 years retail experience required.
• Proven ability to coach, mentor and develop teams.
• Exceptional communication and organizational skills.
• Basic computer skills for everyday store operations.

Responsibilities

• Lead and coach department and store teams to deliver service standards.
• Provide omni-channel customer experiences, including in-store and eCommerce.
• Create and monitor weekly scheduling, and promote seasonal pricing and promotions.
• Ensure LP, audit, OH&S compliance and inventory controls; assist with annual inventories.
• Develop recruiting, hiring strategies and succession plans; recognize performance.

Skills

Coaching

Communication

Organizational skills

Retail experience

Performance management

Team leadership

Tools

Basic computer skills

Job description

**What you’ll do****Customer Service*** Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.* Enforces delivery of our operating model customer service standards.* Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.* Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.**Operations*** Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.* Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly pricing sweeps.* Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.* Oversees preparation for annual inventories.* Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.* Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions.**Training** * Provide continuous feedback and coaching to management and team members based on key metrics and observed behaviours through Shift Starters, one on one’s, and performance management coaching programs.* Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.* Ensure execution of the customer experience and provides resolution for all customer concerns.* Develops and leads recruiting and hiring strategy for store, maintains a complete team.* Create succession plans through continuous training and development.**Leadership*** Acts as a brand ambassador by promoting brands and culture.* Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.* Maintain Mark’s performance management expectations including progressive discipline where necessary.* Follows the disciplinary process consistently and impartially.* Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).**What you bring*** Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.* Proven ability to build and manage a daily, weekly plan for the department and store.* Exceptional communication skills and organizational skills* Superior training and mentoring skills* 3-5 years retail experience required.* High energy, enthusiasm, and a drive to succeed.* Basic computer skills required.**We’re always looking for great talent! In addition to competitive pay, we offer:*** Comprehensive benefits and retirement programs* Performance incentives* Other perks to support your well-being* Career growth opportunities and product discountsOur typical hiring range is between $44,000 and $55,000. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements. #LI-MM2