Assistant Manager, Retail - Lead Sales & Service

Northern Reflections; Winnipeg; On-site; CAD 22,000 - 34,000; Part time

Job summary

Northern Reflections is seeking an Assistant Manager, Hourly to lead store operations and drive sales with a customer-first approach. You will support recruitment, training, and coaching while ensuring excellent service and a well-merchandised store environment.

Reporting to Store Management, you will help schedule staff, maintain safety standards, and coach a high-performing team that reflects our brand values in a fast-paced retail setting.

Qualifications

• 2–3 years of retail experience with at least 1 year in a leadership or supervisory role.
• Proven ability to drive sales and meet performance targets through effective coaching and leadership.
• Strong interpersonal and communication skills to lead, influence, and motivate a team.
• Excellent customer service and selling skills with a passion for creating exceptional shopping experiences.
• Experience with store operations including scheduling, merchandising, and opening/closing procedures.
• Solid understanding of retail KPIs, sales reporting, and performance management.
• High attention to detail with strong organizational and time management skills.
• Comfortable working in a fast-paced environment with changing priorities.
• Must be able to stand for extended periods, climb a ladder, and move merchandise up to 30 pounds.

Responsibilities

• Support the Store Management Team in achieving company objectives and sales goals.
• Drive KPIs and maintain high productivity standards.
• Model customer-first behavior to provide exceptional customer experiences.
• Promote brand loyalty by enrolling customers in the loyalty program.
• Coach and motivate sales associates to drive results and service quality.
• Participate in recruitment, onboarding, training, and performance coaching.
• Oversee store visuals and ensure a clean, well-merchandised environment.
• Assist in scheduling store staff as required.
• Ensure safety and loss prevention procedures are followed.
• Process customer transactions quickly and accurately at POS.
• Foster a positive, inclusive work environment that reflects brand values.

Skills

Retail leadership

Coaching

Customer service

Sales ability

Scheduling

Communication

Team motivation

Tools

POS system

Job description

Northern Reflections is seeking an Assistant Manager, Hourly to lead store operations and drive sales with a customer-first approach. You will support recruitment, training, and coaching while ensuring excellent service and a well-merchandised store environment.

Reporting to Store Management, you will help schedule staff, maintain safety standards, and coach a high-performing team that reflects our brand values in a fast-paced retail setting.