Assistant Manager - Food Services

Tim Hortons; Sooke; On-site; CAD 52,000 - 75,000; Full time

Job summary

Tim Hortons in Sooke, BC is seeking an Assistant Manager - Food Services to oversee daily restaurant operations and lead a team of 16-20 staff. The role focuses on profitability, compliance, and delivering excellent customer service.

Responsibilities include budgeting, scheduling, staff training, and ensuring health and safety standards. Experience in food services and supervising teams is required, with a college/CEGEP diploma or equivalent.

Qualifications

• 3 to less than 5 years of experience in food services or related field.
• Supervision of 16-20 staff.
• Education: College/CEGEP or similar 1–2 year diploma.

Responsibilities

• Analyze budget to boost and maintain profits for the restaurant.
• Evaluate daily operations and monitor revenues and labor costs.
• Recruit, train and supervise staff; plan schedules and balance staff.
• Ensure health and safety regulations are followed and maintain inventory.
• Provide excellent customer service and handle complaints.

Skills

Team leadership

Budget analysis

Customer service

Staff training

Communication

Education

College/CEGEP diploma (1–2 years)

Job description

Tim Hortons in Sooke, BC is hiring a full-time Assistant Manager - Food Services to oversee daily restaurant operations, lead a team of 16-20 staff, and ensure profitability, compliance, and excellent customer service.

Responsibilities

• Analyze budget to boost and maintain the restaurant's profits
• Evaluate daily operations
• Monitor revenues to determine labour cost
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Participate in marketing plans and implementation
• Lead/instruct individuals
• Address customers' complaints or concerns
• Provide customer service
• Plan, organize, direct, control and evaluate daily operations

Requirements

• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 to 2 years
• Experience: 3 years to less than 5 years in food services or related field
• Supervision of 16-20 people
• Available for shift or on-call work
• References required

Work Conditions

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Physically demanding
• Combination of sitting, standing, walking; standing for extended periods

Schedule

• Early morning, morning, day, evening, night, weekend, overtime

Personal Suitability

• Accurate, client-focused, dependable, efficient interpersonal skills, excellent oral and written communication, flexible, organized, reliable, team player, ability to multitask

College, CEGEP or other non-university certificate or diploma from a program of 1 to 2 years; 3 to less than 5 years of experience in food services