Assistant Manager - Food Services

Tim Hortons; Victoria; On-site; CAD 49,000 - 65,000; Full time

Job summary

Tim Hortons in Victoria, BC is hiring an Assistant Manager – Food Services to lead daily restaurant operations in a permanent, full‑time role with a 40‑hour week.

You will supervise 16–20 staff, schedule and train teams, manage inventory, monitor revenues, ensure health and safety compliance, and deliver outstanding customer service in a fast‑paced, high‑volume setting. The role also requires budgeting analysis, staff development, and coordinating with kitchen and front‑of‑house teams.

Qualifications

• Education: College, CEGEP or 1–2 year diploma or certificate, or equivalent experience.
• Experience: 2+ years in a supervisory or food service role.
• Computer skills: Proficiency with MS Office and point of sale systems.
• Communication: Excellent written and spoken English.

Responsibilities

• Analyze budgets to boost and maintain the restaurant's profits.
• Monitor revenues and evaluate daily operations to manage labour costs.
• Plan and organize daily operations across all scheduled shifts.
• Recruit, train and supervise a team of 16–20 staff.
• Set staff work schedules and monitor ongoing performance.
• Organize and maintain inventory to support uninterrupted service.
• Ensure health and safety regulations are followed at all times.
• Address customer complaints and maintain quality service.
• Use MS Office and POS systems for operational reporting.

Skills

Leadership experience

Communication skills

Multitasking

Education

Diploma or certificate (1–2 years)

Tools

MS Office

POS systems

Job description

Victoria's food services scene is competitive, and Tim Hortons on Ryder Hesjedal Way is looking for a hands‑on Assistant Manager – Food Services to help lead daily restaurant operations. This is a permanent, full‑time role with a consistent 40‑hour work week, offering real leadership responsibility in a well‑known Canadian quick‑service environment.

If you thrive in a fast‑paced setting, enjoy developing people, and have a knack for keeping things running smoothly under pressure, this position puts you in charge of everything from staff scheduling and training to inventory management and customer service. You'll be directly supervising a team of 16 to 20 people and playing a key role in the restaurant's overall performance.

About the Role: Assistant Manager – Food Services

As Assistant Manager, your day‑to‑day will span both operational and people management responsibilities. You'll analyze budgets, monitor revenues, and evaluate daily operations to help maintain and improve the restaurant's profitability. From opening shifts to weekend coverage, you'll be expected to plan and organize the team's work across a variety of scheduling windows including early mornings, evenings, and nights.

Equally important is your role as a team leader. You'll recruit, train, and supervise staff while ensuring that health and safety regulations are met at all times. Handling customer concerns professionally and maintaining a welcoming atmosphere are also central to the position. Strong attention to detail and the ability to multitask are essential in this physically demanding, high‑volume environment.

Benefits and Salary

This position offers a wage of $27.69 per hour for a 40‑hour work week on a permanent full‑time basis. The employer also actively supports youth employment through on‑the‑job training, mentorship and coaching programs, and awareness initiatives designed to create an inclusive and welcoming workplace.

Job Details

Job Type: Permanent, Full‑Time

Company: Tim Hortons

Location: 3554 Ryder Hesjedal Way, Victoria, BC V9C 0J6

Requisition ID: #3671273

Date Posted: September 14, 2026

Schedule: Early morning, Morning, Day, Evening, Night, Weekend, Flexible hours

Pay: $27.69/hour (40 hours per week)

Responsibilities

This role covers a wide range of management duties across both operations and people leadership. As Assistant Manager, you'll be responsible for keeping the restaurant running efficiently, profitably, and in full compliance with regulations — all while supporting and developing a team of 16 to 20 employees.

• Analyze budget to boost and maintain the restaurant's profits
• Evaluate daily operations and monitor revenues to determine labour costs
• Plan and organize daily operations across all scheduled shifts
• Recruit, train, and supervise a team of 16–20 staff members
• Set staff work schedules and monitor ongoing staff performance
• Organize and maintain inventory to support uninterrupted service
• Ensure health and safety regulations are followed at all times
• Address customer complaints and provide consistent, quality customer service
• Use MS Office and point of sale systems to support operational reporting and transactions

Requirements / Skills

The ideal candidate brings a combination of leadership experience, strong communication skills, and the ability to stay composed under pressure. Tim Hortons is looking for someone who is dependable, client‑focused, and genuinely committed to supporting a high‑performing team in a demanding food service environment.

• Education: College, CEGEP, or other non‑university certificate or diploma from a 1–2 year program, or equivalent experience
• Experience: 2 years to less than 3 years in a relevant supervisory or food services role
• Computer skills: Proficiency with MS Office and point of sale systems
• Communication: Excellent oral and written communication skills in English
• Personal attributes: Accurate, organized, reliable, flexible, and a strong team player with the ability to multitask
• Physical capacity: Ability to work in a fast‑paced, physically demanding environment involving standing for extended periods and a combination of sitting, standing, and walking
• Work authorization: Must be legally authorized to work in Canada

College, CEGEP or other non‑university certificate or diploma from a program of 1 year to 2 years, or equivalent experience; 2 years to less than 3 years of experience