Assistant Manager, Catering

Canucks Sports & Entertainment (CSE); Vancouver; On-site; CAD 55,000 - 75,000; Full time

Job summary

Canucks Sports & Entertainment seeks an Assistant Manager, Catering to lead premium hospitality at Rogers Arena in downtown Vancouver. You will collaborate with the Manager, Catering, operations, and culinary teams to maintain exceptional service, safe beverage service, and top-quality food.

In this onsite role, you will recruit and train part-time supervisors, supervise events, manage budgets, meet clients, prepare contracts, and ensure guest satisfaction and memorable experiences for a diverse

Qualifications

• Post-secondary education in a related field, such as hospitality management.
• 2-4 years of experience supervising a premium food and beverage operation.
• Proven leadership in rallying a team to achieve peak potential.
• Superior communication and conflict resolution skills across all staff levels.
• Excellent planning and organizational skills with ability to manage conflicting deadlines.
• Ability to work evenings, weekends, and holidays due to event-based schedule.
• Onsite role at Rogers Arena in downtown Vancouver.

Responsibilities

• Deliver superior customer service and create memorable guest experiences through hiring, training of part-time supervisors and staff.
• Actively engaging with guests to ensure premium level of service and guest satisfaction.
• Maximize sales potential through guest satisfaction and generating leads for future functions.
• Oversee catering events, manage timelines and supervise staff, and manage event budgets.
• Meet with new clients, provide facility tours, and review event details.
• Prepare contracts detailing all catering event specs.
• Greet guests and handle client concerns, following up after events.
• Ensure high food quality in presentation and production.

Skills

Leadership

Customer service

Communication

Conflict resolution

Planning

Flexibility

Education

Hospitality management education

Job description

Position Summary

The Assistant Manager, Catering works closely with the Manager, Catering, operations, and culinary teams to ensure quality selections are offered to catered guests. This position is responsible for ensuring that exceptional premium level hospitality is provided, alcoholic beverages are served safely, and food quality and safety and operational standards are always maintained.

Position: Assistant Manager, Catering
Department: Premium Hospitality
Reports to: Manager, Catering

A Typical Day Includes

• Delivering superior customer service, creating memorable dining and best in class guest experiences through effective hiring, managing, and training of part-time supervisors and staff
• Actively engaging with guests to ensure premium level of service and guest satisfaction
• Maximizing sales potential through guest satisfaction, creating guest leads for future functions
• Overseeing execution of catering events, including managing the timelines of the event and supervision of the staff, and managing the budget for the event
• Meeting with new clients, providing tours of facilities, and reviewing event details
• Preparing contracts to include all specified details concerning catered events
• Greeting guests at functions, handling client/customer concerns, following up with guests after events
• Ensuring high food quality in presentation and production for all catering offerings
  

We Have

• A team you can belong to and believe in
• A fun, high energy environment
• An open mind for new ideas
• The opportunity to embark on a career development journey
  

You Have

• Post-secondary education in a related field, such as hospitality management
• 2-4 years of experience supervising a premium food and beverage operation
• An inspiring leader who has proven skills rallying a team to achieve its highest potential and then taking it to the next level
• A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience
• Superior communication and conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
• Excellent planning and organizational skills with the ability to handle conflicting deadlines and prioritize
• As we are an event-based business, it is essential to have the flexibility to work evenings, weekends, and holidays
• This is an onsite role at Rogers Arena in downtown Vancouver

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled.