Assistant Manager, Catering

Canucks-Sports-; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Job summary

Canucks Sports & Entertainment in Vancouver is seeking an Assistant Manager, Catering to work with the Manager, Catering, operations, and culinary teams to deliver premium hospitality for catered events at Rogers Arena.

You will lead and train part-time supervisors, ensure food quality and safety, manage event timelines and budgets, and meet clients to review details. This onsite role requires flexibility to work evenings, weekends, and holidays, focusing on exceptional guest experiences.

Qualifications

• Post-secondary education in hospitality management or related field.
• 2-4 years of experience supervising a premium food and beverage operation.
• Proven leadership and team rallying skills.
• Excellent planning and organizational abilities with strong deadline management.
• Willingness to work evenings, weekends, and holidays (onsite at Rogers Arena).

Responsibilities

• Deliver superior guest experiences through effective hiring, training of staff.
• Actively engaging with guests to ensure premium level of service and guest satisfaction.
• Maximizing sales potential through guest satisfaction and generating guest leads for future functions.
• Overseeing execution of catering events, including timelines, staff supervision, and event budgets.
• Meeting with new clients, providing facility tours, and reviewing event details.
• Preparing contracts detailing all specified catering event details.
• Greeting guests at functions, addressing concerns, and following up after events.
• Ensuring high food quality in presentation and production for all catering offerings.

Skills

Leadership

Team building

Premium service

Customer engagement

Conflict resolution

Planning & organization

Evening/weekend availability

Education

Hospitality management degree

Job description

Description

Department:Premium Hospitality

Reports to:Manager, Catering

POSITION SUMMARY:

The Assistant Manager, Catering works closely with the Manager, Catering, operations, and culinary teams to ensure quality selections are offered to catered guests. This position is responsible for ensuring that exceptional premium level hospitality is provided, alcoholic beverages are served safely, and food quality and safety and operational standards are always maintained.

A typical day includes:

• Delivering superior customer service, creating memorable dining and best in class guest experiences through effective hiring, managing, and training of part-time supervisors and staff
• Actively engaging with guests to ensure premium level of service and guest satisfaction
• Maximizing sales potential through guest satisfaction, creating guest leads for future functions
• Overseeing execution of catering events, including managing the timelines of the event and supervision of the staff, and managing the budget for the event
• Meeting with new clients, providing tours of facilities, and reviewing event details
• Preparing contracts to include all specified details concerning catered events
• Greeting guests at functions, handling client/customer concerns, following up with guests after events
• Ensuring high food quality in presentation and production for all catering offerings

WE HAVE:

• A team you can belong to and believe in
• A fun, high energy environment
• An open mind for new ideas
• The opportunity to embark on a career development journey

YOU HAVE:

• Post-secondary education in a related field, such as hospitality management
• 2-4 years of experience supervising a premium food and beverage operation
• An inspiring leader who has proven skills rallying a team to achieve its highest potential and then taking it to the next level
• A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience
• Superior communication and conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
• Excellent planning and organizational skills with the ability to handle conflicting deadlines and prioritize
• As we are an event-based business, it is essential to have the flexibility to work evenings, weekends, and holidays
• This is an onsite role at Rogers Arena in downtown Vancouver

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.