Assistant Manager, Administration

National Bank of Canada; Winnipeg; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

Job summary

National Bank of Canada is hiring an Assistant Manager, Administration - PPSA to lead the PPSA Administration team within Equipment Finance. You will help ensure PPSA registrations, searches and related activities are completed accurately and on time, while upholding controls and risk management.

You will collaborate with internal and external partners, coach staff, drive process improvements and support a culture of inclusion and accountability in a fast-paced, high-volume environment.

Qualifications

• Experience in operations, equipment finance, leasing, banking administration, secured lending or people leadership.
• Knowledge of PPSA registrations and searches is an asset.
• Ability to coach, train and support employees in a fast-paced environment.
• Strong judgment, accountability and risk awareness when handling escalations and confidential information.
• Excellent organizational skills to manage multiple priorities and deadlines.
• Strong communication and relationship management with internal and external stakeholders.
• Ability to analyze operational issues and contribute to process improvements.
• Proficiency with Microsoft Office and ability to learn bank systems and reporting platforms.
• Knowledge of French is an asset.

Responsibilities

• Support day-to-day leadership of the PPSA Administration team, including workload planning, coaching, training, onboarding and performance support.
• Act as a subject matter resource and escalation point for complex PPSA files, registration and search questions, exceptions and service issues.
• Support the accurate and timely completion of PPSA registrations, amendments, renewals, discharges and searches related to equipment financing transactions.
• Monitor work volumes, service standards, quality results and team metrics to identify priorities, risks and improvement opportunities.
• Promote adherence to Bank policies, procedures, documentation standards, privacy requirements and operational controls.
• Work closely with internal partners to resolve PPSA-related issues and ensure security interests and documentation requirements are appropriately addressed.
• Collaborate with external service providers and other stakeholders as required to support registrations, searches and related administration.
• Contribute to procedure updates, process improvements, reporting, project work and change management initiatives.
• Support an inclusive, accountable and solution-oriented team culture aligned with Bank values.

Skills

PPSA registrations

People leadership

Operational excellence

Risk awareness

Communication

Organization

French language

Team coaching

Tools

Microsoft Office

Bank systems

Job description

A career as an Assistant Manager, Administration - PPSA in Equipment Finance at National Bank means helping lead the team responsible for Personal Property Security Act (PPSA) administration supporting the Bank’s equipment finance portfolio. In this role, you will help ensure PPSA registrations, searches and related activities are completed accurately and within required timelines while supporting strong operational controls, employee development and risk-conscious decision-making.

You will work closely with the Manager, PPSA Administration to prioritize work, resolve escalations, support team performance and contribute to continuous improvement in a high-volume, deadline-driven environment.

Your role:

• Support day-to-day leadership of the PPSA Administration team, including workload planning, coaching, training, onboarding and performance support.
• Act as a subject matter resource and escalation point for complex PPSA files, registration and search questions, exceptions and service issues.
• Support the accurate and timely completion of PPSA registrations, amendments, renewals, discharges and searches related to equipment financing transactions.
• Monitor work volumes, service standards, quality results and team metrics to identify priorities, risks and improvement opportunities.
• Promote adherence to Bank policies, procedures, documentation standards, privacy requirements and operational controls.
• Work closely with internal partners to resolve PPSA-related issues and ensure security interests and documentation requirements are appropriately addressed.
• Collaborate with external service providers and other stakeholders as required to support registrations, searches and related administration.
• Contribute to procedure updates, process improvements, reporting, project work and change management initiatives.
• Support an inclusive, accountable and solution-oriented team culture aligned with Bank values.

Your team:

This position reports to the Manager, PPSA Administration within Equipment Finance. You will work closely with PPSA Administrators, Senior Administrators, students, peer leaders and partners across Operations, Sales, Credit, Funding, Customer Service, Collections, Legal, Compliance and other business areas.

The PPSA Administration team plays an important role in supporting equipment financing transactions by helping ensure the Bank’s security interests are properly registered and maintained. The team is responsible for activities including PPSA registrations, searches, amendments, renewals and discharges, as well as addressing exceptions and supporting internal partners with PPSA-related requirements.

Required skills:

• Relevant experience in operations, equipment finance, leasing, banking administration, secured lending and/or people leadership.
• Knowledge of PPSA registrations, searches and related secured lending administration is an asset.
• Ability to coach, train and support employees in a fast-paced operational environment.
• Strong judgment, accountability and risk awareness when handling escalations, exceptions and confidential information.
• Excellent organizational skills with the ability to manage competing priorities, deadlines and high volumes of work.
• Strong communication and relationship management skills with internal and external stakeholders.
• Ability to analyze operational issues, identify practical solutions and contribute to process and control improvements.
• Proficiency with Microsoft Office and the ability to learn and support multiple Bank systems, workflow tools and reporting platforms.
• Knowledge of French is an asset.

Languages: English

Required skills: Client-focused, Critical Thinking, Decision Making, Diversity & Inclusion, Emotional Intelligence, Learning Agility, Managerial Courage, Mobilization, Partner Development, Problem Solving, Resiliency, Risk Management, Strategy Execution, Stress Management

Your benefits

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?