Senior Administrative Agent

National Bank of Canada; Victoria; Hybrid; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

Job summary

National Bank of Canada is seeking a Senior Administration Agent in the Real Estate Finance team. You will index participating loan portfolios, oversee complex files, and ensure data quality while delivering high-level administrative support.

The role emphasizes collaboration, change support, and meeting deadlines in a weekday hybrid work environment. English language required, with a three-year college diploma and four years of experience.

Qualifications

• Three-year college diploma with four years of relevant experience is required.
• Experience in customer service is required.
• Good knowledge of commercial products and services is required.
• Experience with commercial files is desirable.
• Knowledge of LOAN IQ, CRM, TIP and ICOP applications is an asset.
• Autonomy, rigor, analytical mind and resourcefulness are expected.
• Strong verbal and written communication skills are essential.
• Strong priority management skills are essential.

Responsibilities

• Index participating loan portfolios, club deals, or silent partnerships in LOAN IQ according to policies.
• Oversee administration of complex files and provide advanced administrative support.
• Collect, compile and ensure the quality of a variety of data.
• Independently perform various administrative activities per policies and procedures.
• Respond to requests of partners and stakeholders with quality service.
• Meet deadlines and ensure quality standards.
• Support colleagues in resolving non-standard cases requiring in-depth knowledge.
• Identify operational issues and propose solutions.

Skills

Accountability

Client-focused

Communication

Diversity & Inclusion

Driving Results

Emotional Intelligence

Empathy

Humility

Initiative

Learning Agility

Resiliency

Teamwork

Education

Three-year college diploma or academic equivalent

Tools

LOAN IQ

CRM

TIP

ICOP

Job description

A career as a Senior Administration Agent in the Real Estate Finance team at National Bank means acting as a loan administration specialist. It is through your ability to support your colleagues in change, your contribution to the evolution of our business practices, your influence, your leadership and your spirit of collaboration that you will have a positive impact on the organization.

• Index participating loan portfolios, club deals, or silent partnerships in the LOAN IQ system according to established policies, standards and procedures
• Oversee the administration of complex files, while providing advanced administrative support during professional activities
• Collect, compile and ensure the quality of a variety of data.
• Independently perform various administrative activities in accordance with established policies, standards and procedures
• Respond adequately to the requests of the partners and stakeholders involved in the files by offering a quality professional service
• Meet deadlines and ensure you meet quality standards
• Support colleagues in the resolution of non-standard cases requiring in-depth knowledge of the activities
• Identify operational issues, propose solutions and participate in the development of new procedures

Your Team:

Within the Commercial & Private Banking 1859 sector, you will be part of the Real Estate Finance - Sales Support team. Reporting to the Manager administrative support, your direct team has about twenty colleagues. Our team stands out for its excellence in customer service, its spirit of collaboration and its ability to adapt through various daily tasks. Working hours are on weekdays in hybrid mode.

Our action-based learning training programs allow you to master your craft. Customized training content on topics such as transaction finance administration and corporate finance is available to promote your continuous learning. Access to colleagues with diverse expertise, experience and profiles enriches your development in every way.

Basic requirements :

• Three-year college diploma or academic equivalent, related to the industry, and four years of relevant experience
• Experience in customer service
• Good knowledge of commercial products and services
• Experience with commercial files is desirable
• Knowledge of LOAN IQ, CRM, TIP and ICOP applications is an asset
• Autonomy, rigor, analytical mind and resourcefulness
• Verbal and written communication skills
• Strong priority management skills

A career as a Senior Administration Agent in the Real Estate Finance team at National Bank means acting as a loan administration specialist. It is through your ability to support your colleagues in change, your contribution to the evolution of our business practices, your influence, your leadership and your spirit of collaboration that you will have a positive impact on the organization.

• Index participating loan portfolios, club deals, or silent partnerships in the LOAN IQ system according to established policies, standards and procedures
• Oversee the administration of complex files, while providing advanced administrative support during professional activities
• Collect, compile and ensure the quality of a variety of data.
• Independently perform various administrative activities in accordance with established policies, standards and procedures
• Respond adequately to the requests of the partners and stakeholders involved in the files by offering a quality professional service
• Meet deadlines and ensure you meet quality standards
• Support colleagues in the resolution of non-standard cases requiring in-depth knowledge of the activities
• Identify operational issues, propose solutions and participate in the development of new procedures

Your Team:

Within the Commercial & Private Banking 1859 sector, you will be part of the Real Estate Finance - Sales Support team. Reporting to the Manager administrative support, your direct team has about twenty colleagues. Our team stands out for its excellence in customer service, its spirit of collaboration and its ability to adapt through various daily tasks. Working hours are on weekdays in hybrid mode.

Our action-based learning training programs allow you to master your craft. Customized training content on topics such as transaction finance administration and corporate finance is available to promote your continuous learning. Access to colleagues with diverse expertise, experience and profiles enriches your development in every way.

Basic requirements :

• Three-year college diploma or academic equivalent, related to the industry, and four years of relevant experience
• Experience in customer service
• Good knowledge of commercial products and services
• Experience with commercial files is desirable
• Knowledge of LOAN IQ, CRM, TIP and ICOP applications is an asset
• Autonomy, rigor, analytical mind and resourcefulness
• Verbal and written communication skills
• Strong priority management skills

Languages: English

Required skills: Accountability, Client-focused, Communication, Diversity & Inclusion, Driving Results, Emotional Intelligence, Empathy, Humility, Initiative, Learning Agility, Resiliency, Teamwork

Your benefits

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates!