Assistant Manager

Marks; Hawkesbury; On-site; CAD 47,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement‑

Performance incentives

Product discounts

Career growth opportunities

Job summary

Marks in Hawkesbury seeks a dynamic leader to oversee customer service, operations, and training. You will coach and develop teams, lead the B2B Commercial function, manage order entry and delivery, and deliver an exceptional omni-channel experience including in-store and eCommerce orders.

You will coordinate inventory flow to the sales floor, enforce policies, and support daily game plans, shift briefings, and training timelines. A retail background and strong communication are essential.

Qualifications

• Proven ability to coach, mentor and develop department team and store team.
• Exceptional communication skills and organizational skills.
• Superior training and mentoring skills.
• 3-5 years retail experience required.
• Basic computer skills.

Responsibilities

• Provide leadership to the team and coach to ensure service standards.
• Lead B2B Mark’s Commercial function including order entry and management.
• Provide omni-channel experience with in-store eCommerce and fulfill online orders.
• Support inventory movement to the salesfloor and store operations.
• Assume store operations in the absence of the Store Manager.

Skills

Leadership

Coaching

Communication

Organizational skills

Training and mentoring

Retail experience

Job description

**What you’ll do****Customer Service*** Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.* Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.* Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.* Support the customer experience through timely processing and movement of inventory to the salesfloor.**Operations*** Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.* Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.* Assists in preparation and execution of annual inventories.* Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.* Assumes responsibility for all operations of the store in the absence of the Store Manager.**Training*** Provides leadership to the team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.* Creates and communicates execution of Daily Game Plan for operations activities.* Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.* Follows up with the team to complete required training within timeframes.**Leadership*** Acts as a brand ambassador by promoting brands and culture.* Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.* Maintain Mark’s performance management expectations including progressive discipline where necessary.* Follows the disciplinary process consistently and impartially.* Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).**What you bring*** Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.* Proven ability to build and manage a daily, weekly plan for the department and store.* Exceptional communication skills and organizational skills* Superior training and mentoring skills* 3-5 years retail experience required.* High energy, enthusiasm, and a drive to succeed.* Basic computer skills required.**We’re always looking for great talent! In addition to competitive pay, we offer:*** Comprehensive benefits and retirement programs* Performance incentives* Other perks to support your well-being* Career growth opportunities and product discountsOur typical hiring range is between $46,500 and $50,000. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements. #LI-MM2