Assistant Manager, 9th Ave

Marks; Fernie; Sur place; CAD 26 000 - 44 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits and retirement

Performance incentives

Product discounts

Résumé du poste

Marks in Canada is seeking an experienced retail leader to head the customer service and store operations. You will coach teams, drive service standards, and manage order entry, fulfillment, and inventory movement to ensure customer satisfaction.

The role emphasizes in-store and online sales, with a focus on delivering a seamless omni-channel experience. The position requires 3-5 years of retail experience, strong communication and organizational skills, and the ability to lead by example across

Qualifications

• Coaching and development experience in retail teams.
• Ability to plan department/store daily and weekly schedules.
• Excellent communication and organizational skills.
• 3-5 years of retail experience required.
• Basic computer skills required.

Responsabilités

• Provide leadership to the team and coach to ensure service model standards are met.
• Lead B2B Mark’s Commercial Business functions including order entry and management.
• Support omni-channel experience with in-store and eCommerce orders.
• Oversee inventory movement to salesfloor and timely fulfillment.
• Manage scheduling and execution of shipping/receiving, eCommerce fulfillment, cash handling, and compliance.
• Maintain store operations in the Store Manager's absence.
• Communicate daily game plan and lead shift start meetings.
• Ensure training is completed within timeframes.

Connaissances

Coaching

Mentoring

Communication

Organizational skills

Team leadership

Retail experience

High energy

Outils

POS systems

Inventory management

Description du poste

**What you’ll do**Customer Service* Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.* Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.* Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.* Support the customer experience through timely processing and movement of inventory to the salesfloor.Operations* Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.* Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.* Assists in preparation and execution of annual inventories.* Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.* Assumes responsibility for all operations of the store in the absence of the Store Manager.Training* Provides leadership to the team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.* Creates and communicates execution of Daily Game Plan for operations activities.* Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.* Follows up with the team to complete required training within timeframes.Leadership* Acts as a brand ambassador by promoting brands and culture.* Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.* Maintain Mark’s performance management expectations including progressive discipline where necessary.* Follows the disciplinary process consistently and impartially.* Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).What you’ll bring* Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.* Proven ability to build and manage a daily, weekly plan for the department and store.* Exceptional communication skills and organizational skills* Superior training and mentoring skills* 3-5 years retail experience required.* High energy, enthusiasm, and a drive to succeed.* Basic computer skills required.CompensationWe’re always looking for great talent! In addition to competitive pay, we offer:* Comprehensive benefits and retirement programs* Performance incentives* Other perks to support your well-being* Career growth opportunities and product discounts Our typical *hiring range* is between 34,800 and 43,500. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements.