Assistant Manager, Galeries de la Capitale

Sportchek; Quebec; On-site; CAD 35,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Product discounts

Job summary

Sportchek is seeking a store leader to coach and mentor teams, drive sales, and uphold service standards. The role emphasizes in-store and omni-channel operations, with a focus on coaching staff and delivering an exceptional customer experience.

The ideal candidate brings 3–5 years of retail experience, strong communication and organizational skills, and the energy to lead a dynamic team toward company goals and customer satisfaction.

Qualifications

• Must have 3–5 years of retail experience.
• Excellent communication and organizational skills.
• Proven ability to coach and mentor teams.

Responsibilities

• Lead store operations and supervise the team to meet service standards.
• Manage scheduling, shipping/receiving, and eCommerce fulfillment.
• Ensure compliance with policies and drive a positive customer experience.

Skills

Coaching

Mentoring

Communication skills

Organizational skills

Retail experience

Tools

Basic computer skills

Job description

**What you’ll do****Customer Service*** Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.* Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.* Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.* Support the customer experience through timely processing and movement of inventory to the salesfloor.**Operations*** Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.* Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.* Assists in preparation and execution of annual inventories.* Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.* Assumes responsibility for all operations of the store in the absence of the Store Manager.**Training*** Provides leadership to the team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.* Creates and communicates execution of Daily Game Plan for operations activities.* Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.* Follows up with the team to complete required training within timeframes.**Leadership*** Acts as a brand ambassador by promoting brands and culture.* Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.* Maintain Mark’s performance management expectations including progressive discipline where necessary.* Follows the disciplinary process consistently and impartially.* Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).**What you bring*** Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.* Proven ability to build and manage a daily, weekly plan for the department and store.* Exceptional communication skills and organizational skills* Superior training and mentoring skills* 3-5 years retail experience required.* High energy, enthusiasm, and a drive to succeed.* Basic computer skills required.**We’re always looking for great talent! In addition to competitive pay, we offer:*** Comprehensive benefits and retirement programs* Performance incentives* Other perks to support your well-being* Career growth opportunities and product discountsOur typical hiring range is between $34,800 and $43,500. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements. #LI-MM2