Assistant Manager

Push Operations; Coquitlam; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive salary based on experience

Bonus opportunities

Career growth and leadership developm0

Job summary

Ong Ba in Coquitlam is hiring an Assistant Restaurant Manager to support the General Manager in overseeing daily restaurant operations, lead the front-of-house team, maintain service standards, and deliver an outstanding guest experience.

This role suits a highly organized, people-focused leader with at least two years in hospitality, strong communication, and experience with POS systems. You’ll coach staff, assist with scheduling and cost controls, and act as Manager on Duty when needed.

Qualifications

• Minimum 2 years of leadership experience in a restaurant or hospitality environment.
• Strong knowledge of front-of-house operations and guest service standards.
• Excellent leadership, communication, and problem-solving skills.
• Ability to remain calm under pressure and make sound decisions.
• Experience with POS systems and restaurant scheduling software.
• Valid Serving It Right certification (required).
• Food Safe Level 1 certification is an asset.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Lead daily front-of-house operations while maintaining exceptional service standards.
• Supervise, coach, and motivate the service team during each shift.
• Support recruitment, onboarding, training, and ongoing development of team members.
• Assist with scheduling, labour management, and payroll preparation.
• Ensure compliance with food safety, liquor regulations, health, and workplace safety standards.
• Resolve guest concerns professionally and turn challenges into positive experiences.
• Monitor restaurant cleanliness, maintenance, and presentation throughout service.
• Assist with inventory management, ordering, and cost control initiatives.
• Support the achievement of sales, labour, and profitability targets.
• Work closely with the kitchen leadership to ensure seamless communication and execution.
• Help implement operational systems, policies, and continuous improvement initiatives.
• Act as Manager on Duty in the absence of the General Manager.

Skills

Leadership

Front-of-house operations

Communication

Problem-solving

Under pressure decision-making

POS systems experience

Scheduling software

Serving It Right

Flexible availability

Tools

POS systems

Scheduling software

Job description

Ong Ba is a new restaurant opening in Coquitlam, showcasing a modern interpretation of Vietnamese cuisine and hospitality. We focus on vibrant flavours, thoughtful presentation, and warm, energetic service. Our goal is to create a dining experience that feels both elevated and approachable — where genuine hospitality and attention to detail are at the heart of everything we do.

Position Summary

The Assistant Restaurant Manager supports the General Manager in overseeing daily restaurant operations, leading the front-of-house team, maintaining service standards, and ensuring an outstanding guest experience. This role is ideal for someone who is highly organized, people-focused, and ready to grow into senior leadership.

Key Responsibilities

• Lead daily front-of-house operations while maintaining exceptional service standards.
• Supervise, coach, and motivate the service team during each shift.
• Support recruitment, onboarding, training, and ongoing development of team members.
• Assist with scheduling, labour management, and payroll preparation.
• Ensure compliance with food safety, liquor regulations, health, and workplace safety standards.
• Resolve guest concerns professionally and turn challenges into positive experiences.
• Monitor restaurant cleanliness, maintenance, and presentation throughout service.
• Assist with inventory management, ordering, and cost control initiatives.
• Support the achievement of sales, labour, and profitability targets.
• Work closely with the kitchen leadership to ensure seamless communication and execution.
• Help implement operational systems, policies, and continuous improvement initiatives.
• Act as Manager on Duty in the absence of the General Manager.

Qualifications

• Minimum 2 years of leadership experience in a restaurant or hospitality environment.
• Strong knowledge of front-of-house operations.
• Excellent leadership, communication, and problem-solving skills.
• Ability to remain calm under pressure and make sound decisions.
• Experience with POS systems and restaurant scheduling software.
• Valid Serving It Right certification (required).
• Food Safe Level 1 certification is an asset.
• Flexible availability, including evenings, weekends, and holidays.

What We're Looking For

• A natural leader who inspires and develops others.
• Passion for hospitality and creating memorable guest experiences.
• Strong attention to detail and organizational skills.
• Positive attitude with a hands-on leadership style.
• Ability to multitask and thrive in a high-volume environment.
• Professional appearance and excellent communication skills.

What We Offer

• Competitive salary based on experience.
• Performance-based bonus opportunities.
• Career growth and leadership development.
• Staff meals and employee dining discounts.
• Supportive, team-oriented work environment.
• Opportunity to be part of a growing hospitality company.

If you're passionate about hospitality, love developing people, and want to build your career with a team that values excellence, we'd love to hear from you.