Restaurant Manager

Push Operations; Sooke; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Extended health and dental benefits

Hotel and restaurant discounts

Career growth within a recognized BC-h

Job summary

Sooke Harbour House in British Columbia seeks an experienced Restaurant Manager to lead our front-of-house team across dining room, lounge, and private events. You will coach staff, uphold luxury service standards, and collaborate with culinary colleagues to execute seasonal menus and wine experiences.

Reporting to the Director of Food & Beverage, this role emphasizes guest satisfaction, staff development, labour efficiency, POS accuracy, and a positive, high-performing team culture.

Qualifications

• Minimum 3-5 years of progressive restaurant leadership.
• Experience in upscale or fine dining preferred.
• Strong knowledge of food, wine, cocktails, and luxury guest service.
• Experience with scheduling, labour management, and inventory controls.
• Excellent communication, leadership, and coaching skills.
• Ability to thrive in a fast-paced, guest-focused environment.
• Serving It Right certification (or ability to obtain).

Responsibilities

• Lead daily restaurant operations, ensuring exceptional guest experiences.
• Supervise, coach, mentor, and develop the front-of-house team.
• Assist with recruitment, onboarding, scheduling, and performance management.
• Maintain service standards consistent with a luxury boutique hotel environment.
• Collaborate with the culinary team to execute seasonal menus, tasting experiences, wine dinners, and special events.
• Monitor labour costs and scheduling to meet productivity goals.
• Oversee POS procedures, cash handling, daily reporting, and shift reconciliation.
• Support inventory management, ordering, and beverage controls.
• Ensure compliance with food safety, liquor regulations, and health and safety standards.
• Resolve guest concerns professionally while creating memorable service recoveries.
• Foster a positive, collaborative, and high‑performing team culture.

Skills

Leadership

Customer service

Wine knowledge

Labor management

Communication

Coaching

Fast-paced environment

Tools

POS systems

Job description

Sooke Harbour House is one of British Columbia's most iconic boutique luxury destinations, renowned for exceptional hospitality, award-winning dining, and an unwavering commitment to showcasing the flavours of Vancouver Island. Our restaurant combines elevated service with locally inspired cuisine, creating memorable experiences for guests from around the world.

We are seeking an experienced and passionate Restaurant Manager to lead our front-of-house team while delivering exceptional guest experiences and operational excellence.

Position Summary

Reporting to the Director of Food & Beverage, the Restaurant Manager is responsible for the day-to-day leadership of the dining room, lounge, patio, private dining, and special events. This role provides hands‑on leadership by coaching and developing the service team, maintaining the highest standards of hospitality, and ensuring efficient restaurant operations.

The successful candidate is an experienced hospitality professional with a passion for fine dining, guest service, and team development.

Key Responsibilities

• Lead daily restaurant operations, ensuring exceptional guest experiences at every touchpoint.
• Supervise, coach, mentor, and develop the front-of-house team.
• Assist with recruitment, onboarding, scheduling, and performance management.
• Maintain service standards consistent with a luxury boutique hotel environment.
• Collaborate with the culinary team to execute seasonal menus, tasting experiences, wine dinners, and special events.
• Monitor labour costs and scheduling to meet productivity goals.
• Oversee POS procedures, cash handling, daily reporting, and shift reconciliation.
• Support inventory management, ordering, and beverage controls.
• Ensure compliance with food safety, liquor regulations, and health and safety standards.
• Resolve guest concerns professionally while creating memorable service recoveries.
• Foster a positive, collaborative, and high‑performing team culture.

Qualifications

• Minimum 3-5 years of progressive restaurant leadership experience.
• Previous experience in upscale or fine dining is preferred.
• Strong knowledge of food, wine, cocktails, and luxury guest service.
• Experience with scheduling, labour management, and inventory controls.
• Excellent communication, leadership, and coaching skills.
• Ability to thrive in a fast‑paced, guest‑focused environment.
• Serving It Right certification (or ability to obtain).
• Experience with hotel restaurant operations is considered an asset.

What We Offer

• Extended health and dental benefits
• Hotel and restaurant discounts
• The opportunity to grow your career within one of British Columbia's most recognized hospitality destinations

If you are passionate about hospitality and creating exceptional guest experiences while leading an engaged and motivated team, we would love to hear from you.