Operations Manager

JRoss Recruiters; Sechelt; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation package

Opportunity to join a growing hospitality operation

Collaborative culture

Job summary

JRoss Recruiters is seeking a Hospitality Manager for a restaurant operation in Sechelt, Canada. This role involves overseeing day-to-day operations, leading the team during peak times, and ensuring exceptional guest service. Ideal candidates will have 3–5+ years in hospitality leadership roles with a strong presence on the floor.

The position offers competitive compensation in a lifestyle-focused environment along British Columbia’s Sunshine Coast, emphasizing a collaborative corporate culture and ongoing staff development.

Qualifications

• 3–5+ years of leadership experience within restaurant, resort, or hotel operations.
• Strong floor leadership presence with a hands-on management style.
• Excellent communication, organizational, and problem-solving skills.

Responsibilities

• Oversee day-to-day operations to ensure smooth execution.
• Maintain presence during peak service periods to support teams.
• Lead operational briefings and uphold service standards.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Job description

Responsibilities

• Oversee the day-to-day operation of the restaurant, lounge, and hospitality spaces to ensure smooth and consistent execution
• Maintain a strong presence on the floor during peak service periods while supporting both front and back of house teams as required
• Lead daily operational briefings, team communication, and service execution standards
• Ensure operational systems, procedures, cleanliness, and service expectations are consistently upheld
• Monitor labour, scheduling, operational efficiencies, and daily business performance
• Lead by example in delivering exceptional hospitality and guest engagement
• Build strong guest relationships through active floor presence and meaningful interaction
• Handle guest concerns and service recovery professionally and proactively
• Support reservations, large group bookings, and private event coordination
• Coach, mentor, and develop front‑line hospitality teams through hands‑on leadership and training
• Foster a positive, collaborative, and accountable workplace culture
• Participate in recruitment, onboarding, performance management, and ongoing staff development
• Support training initiatives related to food, beverage, wine, and service knowledge
• Review daily sales, labour, and operational reporting against targets and forecasts
• Monitor cash handling procedures, reconciliation, discounts, voids, and promotions
• Support inventory management, ordering, supplier relations, and cost control initiatives
• Assist with forecasting, budgeting, and operational planning
• Contribute to ongoing efforts to improve profitability, efficiency, and guest satisfaction
• Oversee private dining, group bookings, and special event execution
• Work closely with organizers, culinary leadership, and service teams to coordinate all event details
• Support marketing initiatives, promotions, and community engagement opportunities

Requirements

• 3–5+ years of leadership experience within restaurant, resort, hotel, or hospitality operations
• Strong floor leadership presence with a hands‑on and service-driven management style
• Excellent communication, organizational, and problem‑solving skills
• Experience managing labour, scheduling, inventory, and daily operational reporting
• Strong understanding of guest service standards and hospitality culture
• Comfortable working in a fast‑paced, high‑volume, guest-focused environment
• Wine, beverage, or premium dining knowledge is considered an asset
• Experience with events, group dining, or resort operations is advantageous

Corporate Culture

• Competitive compensation package
• Opportunity to join a growing hospitality operation in a unique coastal setting
• Strong leadership team and collaborative culture
• Lifestyle-focused location on British Columbia’s Sunshine Coast