Assistant Front Office Manager

Placements24; Windsor; On-site; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Professional development

Employee discounts

Team environment

Brand reputation

Job summary

Placements24 is seeking an Assistant Front Office Manager to support the Front Office Manager in daily hotel reception and concierge operations, ensuring a warm welcome from arrival to departure. You will lead and train front desk staff, handle guest inquiries and complaints professionally, oversee check-ins/check-outs, and uphold seamless service standards across the guest services division.

This role is ideal for an aspiring hospitality leader committed to guest satisfaction, team development,

Qualifications

• Previous experience in front office operations with supervisory responsibilities.
• Strong knowledge of hotel operations, guest services, and reservations.
• Excellent leadership, communication, and problem-solving skills.
• Ability to stay calm and effective in a fast-paced environment.

Responsibilities

• Assist the Front Office Manager in supervising the front desk, concierge, and bell staff.
• Ensure guests receive a warm, efficient welcome and departure experience.
• Handle guest inquiries and complaints promptly and professionally.
• Oversee check-ins, check-outs, room assignments and billing.
• Train and mentor front office staff to maintain high service standards.

Skills

Front desk supervision

Guest service

Leadership

Communication

Problem solving

Tools

PMS

Microsoft Office

Job description

About the Role

Our client is seeking a dedicated and service-oriented Assistant Front Office Manager to support the Front Office Manager in overseeing the daily operations of the reception and concierge departments at their hotel in East London . This role is crucial for ensuring an exceptional guest experience from arrival to departure, managing staff, and maintaining the highest standards of service and efficiency. You will play a key part in training and motivating the front desk team, resolving guest issues, and contributing to the overall success of the guest services division. This is an excellent opportunity for an aspiring leader in the hospitality industry.

Key Responsibilities

• Assist the Front Office Manager in supervising and managing the front desk, concierge, and bell staff.
• Ensure all guests receive a warm and efficient welcome and departure experience.
• Handle guest inquiries, requests, and complaints, resolving them promptly and professionally.
• Oversee daily operations, including check-ins, check-outs, room assignments, and billing.
• Train and mentor front office staff, fostering a positive and productive work environment.
• Implement and enforce hotel policies and procedures to maintain service standards and security.

Requirements

• Previous experience in front office operations, with at least 1-2 years in a supervisory or assistant management role.
• Strong knowledge of hotel operations, reservation systems, and customer service best practices.
• Excellent leadership, communication, and problem-solving skills.
• Ability to remain calm and effective under pressure in a fast-paced environment.
• Professional appearance and a passion for delivering outstanding guest service.
• Proficiency in property management systems (PMS) and Microsoft Office Suite.

Benefits

• Competitive salary and benefits package, including health insurance.
• Opportunities for professional development and career advancement.
• Employee discounts on hotel services and stays.
• A dynamic and supportive team environment.
• Chance to be part of a well-respected hospitality brand.