Hotel Operations Manager

Placements24; Windsor; On-site; CAD 85,000 - 122,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Health benefits

Career progression

Job summary

Placements24 seeks a Hotel Operations Manager to oversee day-to-day hotel operations in East London, ensuring smooth front desk, housekeeping, and maintenance functions for an exceptional guest experience.

You will drive operational efficiency, lead staff performance, and maintain high service standards while collaborating with the General Manager to meet business objectives.

Qualifications

• Proven experience as an Operations Manager or in a senior hotel management role.
• Strong knowledge of hotel operations: front office, housekeeping, and F&B.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage budgets and control costs.
• Proficiency in hotel management software and standard office apps.
• Commitment to outstanding guest service and high standards in East London.

Responsibilities

• Supervise and coordinate the operations of front desk, housekeeping, maintenance, and other hotel departments.
• Ensure that all guest services and operations meet the highest standards of quality and efficiency.
• Manage staff scheduling, training, and performance, fostering a motivated and effective team.
• Monitor operational budgets, control expenses, and identify opportunities for cost savings.
• Implement and enforce hotel policies and procedures, including health and safety regulations.
• Address guest concerns and resolve operational issues promptly and professionally.

Skills

Operations management

Hotel industry

Leadership

Budgeting

Staff management

Hotel software

Job description

About the Role

Our client is seeking a results-oriented Hotel Operations Manager to oversee the day-to-day management of their property in East London . This role is essential for ensuring the smooth and efficient running of all hotel departments, including front office, housekeeping, and maintenance, to deliver an exceptional guest experience. You will be responsible for driving operational efficiency, managing staff performance, and maintaining high standards of service and cleanliness. This is a key position in the Hospitality & Tourism sector, requiring strong leadership and a commitment to operational excellence.

Key Responsibilities

• Supervise and coordinate the operations of front desk, housekeeping, maintenance, and other hotel departments.
• Ensure that all guest services and operations meet the highest standards of quality and efficiency.
• Manage staff scheduling, training, and performance, fostering a motivated and effective team.
• Monitor operational budgets, control expenses, and identify opportunities for cost savings.
• Implement and enforce hotel policies and procedures, including health and safety regulations.
• Address guest concerns and resolve operational issues promptly and professionally.
• Collaborate with the General Manager to achieve the hotel's overall business objectives.

Requirements

• Proven experience as an Operations Manager or in a senior management role within the hotel industry.
• Strong knowledge of hotel operations, including front office, housekeeping, and F&B.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage budgets and control operational costs effectively.
• Proficiency in hotel management software and standard office applications.
• Commitment to delivering outstanding guest service and maintaining high operational standards in East London .

Benefits

• Competitive salary and performance-related bonus opportunities.
• Comprehensive health and retirement benefits package.
• Opportunities for career advancement within a growing hotel group.
• Employee discounts on hotel stays and services.
• A supportive work environment focused on team success and guest satisfaction.