RECEPTIONIST

COMO The Treasury; London; On-site; CAD 39,000 - 51,000; Full time

Job summary

COMO Metropolitan London is seeking a Receptionist to join our Front of House team in London. You will manage guest check-in/out, provide information about hotel outlets and local attractions, and ensure an exceptional guest experience in a luxury setting.

Ideal candidates have proactive attitudes, excellent English, strong communication skills, and knowledge of London’s Mayfair/Belgravia areas. Opera Cloud experience is advantageous; multilingual abilities are a plus.

Qualifications

• Proactive approach with a self-driven attitude.
• Excellent spoken and written English.
• Strong social and communication skills.
• Well-presented and groomed.
• In-depth knowledge of London Mayfair and Belgravia and surrounding areas.
• Experience with Opera Cloud in a 5-star luxury environment.

Responsibilities

• Provide guests with prompt and efficient room registration and check-out.
• Respond to calls in a polite and professional manner per SOPs.
• Be knowledgeable about hotel outlets, timings, and services.
• Handle cash and foreign currency exchange.
• Address guest complaints or escalate as needed.
• Provide information about local points of interest and hotel facilities.
• Coordinate with Reservations, Concierge, F&B and Housekeeping to meet guest expectations.
• Ensure reception area is clean and organized.

Skills

Proactive attitude

English language proficiency

Social and communication skills

Appearance

Knowledge of London Mayfair/Belgravia

Opera Cloud experience

Creative thinking

Multilingual ability

Tools

Opera Cloud

Job description

Receptionist
Property: COMO Metropolitan London
Position: Receptionist
Base Location: London
Department: Front of House
Reporting to: Reception Manager / Assistant Manager / FOH Manager

Tasks/Responsibilities

• Provide our guest with prompt and efficient room registration and check out according to the policy and procedure for registration
• Having a full understanding of the LQA Standards
• Answer calls in a polite and professional manner following LQA Standards and SOPs
• Be completely knowledgeable of our product, and timings for our outlets and services
• Handling cash and foreign currency exchange.
• Handle guests’ complaints or problems in a polite and helpful manner or elevate to a superior if required
• Offer guests information about the Hotel outlets, their opening, closing times and products on offer
• Attend, and give, hand over at the end and start of your shift. Checklists to be completed during and at the end of each shift
• Monitor general inbox on each shift and response to guest query
• Works towards departmental daily/monthly goals to meet the required target, including COMO Club enrolments, upsell, LQA, online reputation and cross selling the spa and other hotel facilities
• Work closely with the other departments, including Reservations, Concierge, F&B and Housekeeping to ensure guest expectations are met
• Ensure the reception area is keep clean and tidy at all times
• Know the local shopping areas, restaurants, bars and places of interest in order to give accurate information and advice guests

Job Requirements

• Proactive in approach with self-driven attitude
• Excellent spoken and written English
• Excellent Social and Communication skills
• Well-presented and groomed
• An in-depth knowledge of London, especially Mayfair and Belgravia and their surround areas, including places of interest, restaurants, shops and events taking place in the city
• Experience with Opera Cloud in a 5-star luxury environment
• Creative thinking
• Ability to speak another language

Thank you
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