Assistant Front Office Manager

1 Hotels; Toronto; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a service-minded Assistant Front Office Manager to lead their dedicated team. This role offers a unique opportunity to shape guest experiences while developing your leadership skills in a vibrant environment. With a focus on creativity and warmth, you'll train and inspire new hires, ensuring they thrive in their roles. Join a company that values caring service and provides ample opportunities for personal and professional growth, including competitive health benefits and career advancement. If you're passionate about hospitality and eager to make a difference, this position is perfect for you.

Benefits

Health & Wellness: Competitive Medical, Dental & Vision

Retirement Planning

Paid Personal Days

Career Advancement Opportunities

Professional Development Courses

Team Member Recognition Programs

Qualifications

• 2+ years of experience in a Front Office supervisory role in a luxury hotel.
• Strong leader with a proven track record in guest and team member engagement.

Responsibilities

• Train, supervise, and mentor new hires in the Front Office department.
• Interact with guests, welcoming them and ensuring a positive experience.

Skills

Guest Service

Leadership

Communication Skills

Hotel Operations

Education

Post-secondary diploma or degree

Job description

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Direct message the job poster from 1 Hotels.

We love this role at SH Hotels & Resorts because it has many facets. There’s abundant opportunity to be creative, warm, imaginative—and further develop your leadership skills in our Front Office department.

1 Hotel Toronto has an opportunity for a service-minded Assistant Front Office Manager to lead and inspire our great-natured service team. Your role will involve training, supervising, and mentoring new hires, setting them up for success. You'll be interacting with guests regularly, welcoming them whether they’re from across the ocean or just around the corner. Leading by example is essential in this role.

About you...

• Passionate about hotel operations and guest service with at least 2 years of experience in a Front Office supervisory role, preferably in an upper upscale or luxury hotel environment.
• A post-secondary diploma or degree is a plus.
• Well-versed in front office operations, a strong leader with a proven track record in guest and team member engagement, and financial performance.
• Excellent communication skills, both verbal and written.
• Flexible schedule to include days, evenings, weekends, and holidays.

About us…

Our culture is caring and thoughtful, delivering good-natured and informed service to evoke fulfillment and well-being. As part of our team, you can enjoy activities and perks that align with your passion for nature, such as:

• Designed by Nature work environment
• Health & Wellness: Competitive Medical, Dental & Vision, and EAP programs
• Retirement Planning
• Paid Personal Days
• Career Advancement: Rapid growth offers promotion opportunities worldwide!
• SH University: Professional development and courses through our exclusive online platform
• Team Member Recognition: Earn rewards and pay it forward!

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Customer Service, Management, and Training

Industries

• Hospitality and Hotels and Motels

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