Administrative Supervisor - Remedial Measures Programs, Business Development Office

Ocean State Job Lot; Toronto; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Administrative Supervisor for its innovative Remedial Measures programs. This full-time role offers a unique opportunity to lead a dynamic team focused on improving road safety across Ontario and British Columbia. The successful candidate will leverage their strong organizational and operational skills to oversee call centre operations, manage escalated calls, and ensure compliance with transportation regulations. Join a forward-thinking organization committed to making a positive impact on society through effective program management and community engagement.

Qualifications

• Degree in health or social sciences or related field required.
• 1 year of relevant experience in the transportation industry preferred.

Responsibilities

• Supervise Remedial Measures Teams and support call centre operations.
• Ensure program goals and revenue targets are met.

Skills

Organizational Skills

Communication Skills

Customer Service

Problem-Solving

Supervisory Skills

Education

Degree in Health or Social Sciences

Regulated Health Profession

Tools

CISCO

Microsoft Office

Database Solutions

Job description

CAMH has a number of current career opportunities for you to consider. Select a job title to view the description and apply online.

Administrative Supervisor - Remedial Measures Programs, Business Development Office

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education, and drive social change. CAMH is more than a hospital; it is a cause. CAMH aims to change society's perceptions and responses to mental illness, eliminate prejudice and discrimination, and shape a world where mental health is recognized as health.

To learn more about CAMH, please visit: www.camh.ca.

To view our Land Acknowledgment, please click here.

General Accountability

These Remedial Measures programs are unique, revenue-generating initiatives within CAMH. The Administrative Supervisor will join a dynamic team, working closely with the Business Development Office. This role offers an exciting opportunity for an independent self-starter with strong organizational and operational skills to make an impact in improving road safety.

We seek a full-time, 12-month contract Administrative Supervisor to support and maintain operations across Ontario and British Columbia, including supporting call centres, ensuring monthly registration targets are met, managing escalated calls, providing reports, overseeing scheduling, and ensuring call targets are achieved. The role reports to the Program Manager and involves working with the Ministry of Transportation and Road Safety BC to ensure contract compliance. There may also be opportunities to support other revenue-generating projects and areas within the Business Development portfolio. The position is based at 250 College, with plans to move to Queen Street.

Key Accountabilities

• Provide direction, planning, and oversight for call centre targets using CISCO.
• Leverage the RMMS system to meet financial targets.
• Support the Manager in overseeing relationships with local providers and compliance reporting.
• Work with internal and external stakeholders, including the Business Development office, Ministry of Transportation, Road Safety BC, and local providers.
• Support the Program Manager to ensure smooth program operations and department functionality.

Primary Duties

• Supervise the Remedial Measures Teams, providing direction and oversight.
• Support call centre operations, including scheduling, handling escalations, and supporting team members.
• Work hours may vary between 9-5 or 11:30-7:30; availability for both is required.
• Ensure program goals and revenue targets are met.
• Assist Local Providers and ensure participant requirements are fulfilled.
• Identify challenges, delays, and risks, proposing follow-up actions.
• Allocate work proactively to ensure smooth operations.
• Support onboarding of new team members.
• Provide coaching, review work for quality, and identify training needs.
• Analyze reports for compliance and output quality.
• Assist with budget development and monitor expenditures.
• Work with leadership to ensure staff complete mandatory training.

Qualifications

• A degree in health or social sciences, a regulated health profession, or related field.
• At least 1 year of relevant experience with transportation industry and impaired driving policies.
• Knowledge of Cisco, database solutions, call centre policies, and regulations is preferred.
• 2 years of customer service experience, especially in call centre escalations, is preferred.
• Understanding of impaired driving legislation in Ontario and BC.
• Supervisory experience is preferred.
• Experience with e-learning, face-to-face courses, and web platforms is an asset.
• Familiarity with adult learning principles.
• Excellent communication skills.
• Proficiency in Microsoft Office tools.

Additional Information

CAMH is a teaching hospital and research institute affiliated with the University of Toronto. We are committed to equity, diversity, and inclusion, and encourage applications from diverse communities, including First Nations, Métis, Inuit, Black, LGBTQ2S+, women, and persons with disabilities. We support accommodations during the application process. For assistance, contact [e-mail] or 416-535-8501 x 32400.

We thank all applicants; only those selected for an interview will be contacted. CAMH is dedicated to creating an inclusive workplace free from discrimination and harassment.