Administrative Supervisor - Remedial Measures Programs, Business Development Office

Ocean State Job Lot; Toronto; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Administrative Supervisor for its innovative Remedial Measures programs. This full-time role offers the chance to lead a dynamic team in enhancing road safety across Ontario. You'll be responsible for overseeing operations, managing call centre targets, and collaborating with key stakeholders like the Ministry of Transportation. If you possess strong organizational skills and a passion for making a difference, this is a unique opportunity to contribute to impactful initiatives in a supportive environment that values diversity and inclusion.

Qualifications

• Degree in health or social sciences or related field required.
• 1+ years of relevant experience in the transportation industry preferred.

Responsibilities

• Oversee call centre operations and manage escalations.
• Ensure compliance with local providers and government policies.

Skills

Organizational Skills

Communication Skills

Customer Service

Problem Solving

Education

Degree in Health or Social Sciences

Regulated Health Profession

Tools

CISCO

Microsoft Office Suite

RMMS System

Job description

CAMH has a number of current career opportunities for you to consider. Select a job title to view the description and apply online.

Administrative Supervisor - Remedial Measures Programs, Business Development Office

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital; it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.

To learn more about CAMH, please visit their website at: www.camh.ca.

To view our Land Acknowledgment, please click here.

General Accountability

These Remedial Measures programs are unique, revenue-generating initiatives within CAMH. The Administrative Supervisor will join a dynamic and innovative team, working closely with the Business Development Office. This role offers an exciting opportunity for an independent self-starter with strong organizational skills and operational expertise to make an impact in improving road safety.

We are seeking a full-time, 12-month contract Administrative Supervisor who will learn about all requirements to support and maintain operations of the Remedial Measures programs across Ontario, with a focus on British Columbia. Responsibilities include supporting call centres, ensuring monthly registration targets are met, managing escalated calls, providing reports, overseeing scheduling, and coordinating with external partners like the Ministry of Transportation and Road Safety BC. There may also be opportunities to support other revenue projects. The position is based at 250 College, with plans to move to Queen Street.

Key Accountabilities

• Providing direction, planning, and oversight to call centre targets using CISCO.
• Leveraging the RMMS system to meet financial targets.
• Supporting the Manager in overseeing relationships with local providers and ensuring compliance.
• Working with stakeholders including the Business Development office, Ministry of Transportation, and Road Safety BC.
• Supporting the Program Manager to ensure successful program operation.

Primary Duties

• Overseeing the work of the Remedial Measures Teams.
• Supporting call centre operations, including scheduling, handling escalations, and supporting team members.
• Managing work hours, which may vary between 9-5 or 11:30-7:30.
• Meeting program goals, including revenue targets.
• Facilitating program operations and participant requirements with Local Providers.
• Identifying challenges and proposing solutions.
• Allocating work assignments proactively.
• Assisting with onboarding new team members.
• Providing support and coaching to team members, reviewing work quality, and identifying training needs.
• Supporting budget development and tracking expenditures.
• Ensuring staff complete mandatory training.

Qualifications

• A degree in health or social sciences, a regulated health profession, or related field.
• At least 1 year of relevant experience with transportation industry and government policies on impaired driving.
• Knowledge of Cisco, databases, call centre policies, and relevant regulations is preferred.
• 2 years of customer service experience, particularly in handling escalations.
• Experience supervising staff is preferred.
• Experience supporting e-learning, face-to-face courses, and web platforms is an asset.
• Familiarity with adult learning principles.
• Excellent communication skills.
• Proficiency in Microsoft Office Suite.

CAMH is committed to equity, diversity, and inclusion and encourages applications from diverse communities. For accommodations during the application process, contact [e-mail] or call 416-535-8501 x 32400. Only shortlisted candidates will be contacted.