Bilingual Administrative Assistant (Remote, ON)

Sentrex Health Solutions Inc.; Ontario; Remote; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Bilingual Administrative Assistant, where you'll provide essential support within the Patient Support Programs. This role involves managing administrative tasks, ensuring data accuracy, and facilitating communication across various platforms. Your bilingual skills will be key in delivering high-quality service to clients and colleagues alike. The company values adaptability and offers a collaborative environment that encourages personal growth and professional development. If you're passionate about making a difference in patient care, this opportunity is perfect for you.

Qualifications

• Grade 12 education with 2 years of relevant experience in office administration.
• Bilingual in English and French is essential for this role.

Responsibilities

• Provide administrative support including data entry and communication management.
• Ensure high-quality data entry and maintain program data accuracy.

Skills

Bilingualism (English and French)

Communication Skills

Organizational Skills

Customer Service Skills

Data Entry

Adaptability

Confidentiality

Education

Grade 12 Education

2 Years Community College or Equivalent Experience

Tools

Microsoft Office Suite

Database Systems

Phone Systems

Job description

Bilingual Administrative Assistant (Remote, ON)

Job Category: Patient Support Programs

Requisition Number: BILIN002229

Posted: April 22, 2025

Employment Type: Full-Time

Work Arrangement: Remote

Work Hours: Monday to Friday - within hours of 8:00am - 8:00pm (EST)

Travel Required: No

Description

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

The Opportunity:

The Bilingual Administrative Assistant is responsible for providing administrative and clerical support and managing all aspects of the eye care professional administrative activities.

A Day in the Life (What you will do here):

• Providing cross-coverage administrative support to all areas within the Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general administrative duties.
• Ensuring complete and high-quality data entry into our database systems.
• Providing effective and timely management of inbound calls, faxes, and email communication.
• Executing other ad-hoc administrative duties, as they are assigned.
• Process data entry activities of pertinent information received at different points of contact during the delivery of Program services.
• Engage in and manage email, phone, and fax correspondence.
• Prepare and send out Program documents and materials and work collaboratively with the internal and external team to complete a variety of administrative duties.
• Report Adverse Events/Severe Adverse Events (AE/SAEs) following approved SOP’s.
• Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
• Maintain program data accuracy through review of program documentation for completeness and consistency.
• Other duties as assigned by your manager.

What you need to ensure you are set up for success:

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services.
• Bilingualism (English and French) is required for this position.
• Experience working with Patient Support Programs or in a medical setting is considered a strong asset.
• Excellent verbal and written communication, listening, and customer service skills.
• Accurately inputting information into various paper and electronic forms.
• Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment.
• High level of proficiency with Information Technology as well as computer and software skills: Microsoft Office suite of applications, phone systems and databases.
• Typing skills and ability to be a strong functional user of various computer-based programs.
• Strong organizational skills with the ability to cope with changing priorities.
• Self-directed individual who can work independently with minimal supervision.
• Adheres to confidentiality policy when handling and managing patient data and information.

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.