Bilingual Administrative Assistant (AA, CDEPO)

Centretown Community Health Centre; Toronto; On-site; CAD 38,000 - 47,000; Full time

Job summary

An established industry player is seeking a Bilingual Administrative Assistant to join their Diabetes Central team. This permanent full-time role involves engaging with clients and healthcare professionals, providing vital administrative support, and managing office tasks. The ideal candidate will have a strong background in health or social services, exceptional bilingual communication skills, and proficiency in key software applications. Join a community-focused organization that values diversity and offers a supportive work environment. If you're passionate about making a difference in healthcare, this opportunity is perfect for you!

Benefits

Healthcare of Ontario Pension Plan (HOOPP)

Flexible working environment

Diversity and inclusion initiatives

COVID-19 vaccination policy with accommodations

Qualifications

• Minimum two years of administrative support experience in health or social services.
• Excellent verbal and written skills in both French and English.

Responsibilities

• Conduct initial review of referrals and interact with clients and service providers.
• Provide administrative support to the Program Manager and manage general office duties.

Skills

Bilingual communication (French and English)

Interpersonal skills

Organizational skills

Problem identification and resolution

Client contact experience

Education

Secretarial diploma or equivalent training

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Windows operating system

Electronic Medical Records (EMRs)

Job description

Bilingual Administrative Assistant - Diabetes Central Ottawa

Permanent Full-Time Position

Pay Scale: $38,964 - $46,945/ Annually

Pension and Benefits: Healthcare of Ontario Pension Plan (HOOPP) / including some benefits

Application Deadline: March 19, 2025 at 3:59:00 a.m.

About the Role

The bilingual Administrative Assistant is responsible for conducting initial review of referrals to Diabetes Central; interacting with clients, partner service providers or healthcare professionals by phone or email; tracking client status; conducting basic analysis of trends; providing administrative support to the Program Manager, Regional Diabetes Programs; and general office duties and management.

Requirements

1. Secretarial diploma or equivalent training and experience, including an ability to compose simple business letters.
2. Minimum two years working as administrative support in health or social services fields.
3. Direct client contact experience in health or social services fields, or other working environments.
4. Excellent listening, written, and verbal skills in French and English. French written comprehension is essential.
5. Proficient with Windows operating system and the MS suite of products, especially Outlook, Word, and Excel.
6. Familiar with basic website maintenance and updating, or demonstrated ability to learn.
7. Able to operate with confidence and excellent judgement in a self-directed manner, with strong problem identification and resolution skills.
8. Excellent interpersonal and organizational skills.
9. Experience working with a community-based social service agency.
10. Experience working with programs serving high risk or high-needs populations.
11. Knowledge of community resources in the Ottawa area.
12. Familiarity with EMRs (Electronic Medical Records).
13. English, written and spoken.
14. French, written and spoken.

Start Date

As soon as possible

How to “Express an Interest” for this Opportunity:

Submit your letter of interest along with your résumé on or before March 18, 2025 by 11:59pm to [e-mail].

Please note the following:

1. The subject line of your email should read “Bilingual, Administrative Assistant, (DCO).”
2. The file name for your resume should read: "(last name)_(first name)_ Resume".
3. The file name for your cover letter should read: "(last name)_(first name)_ Cover Letter".

We thank all applicants for their interest. Only applicants invited to an interview will be contacted.

Candidates requiring accommodation during the application and/or the interview process should contact us at [e-mail] so arrangements can be made. CCHC is an equal opportunity employer and values diversity in its workforce and as such we encourage applications from individuals who reflect the broad diversity of communities we work with.

Centretown CHC has a mandatory COVID-19 vaccination policy; applicants must be fully vaccinated against Covid-19 and provide proof of vaccinations to be considered for employment. Reasonable accommodation will be considered for persons with medical exemption or other exemptions under the Ontario Human Rights Code.