Assistant Branch Operations Manager

RBC; Richmond Hill; On-site; CAD 50,000 - 85,000; Full time

Job summary

A leading financial services provider in Richmond Hill is looking for an Assistant Branch Operations Manager to provide operational and administrative support. In this role, you will handle daily operations, manage client activities, and ensure compliance standards. Ideal candidates should have strong attention to detail, excellent communication skills, and be able to work independently. This position offers a competitive compensation package and opportunities for professional development.

Benefits

Comprehensive Total Rewards Program

Competitive compensation and bonuses

World-class training program

Qualifications

• Meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication skills.
• A professional approach to create a positive working environment.

Responsibilities

• Manage daily administrative operations including transaction approvals.
• Assist in training new branch support staff.
• Ensure compliance and internal control requirements are met.

Skills

Customer Relationships

Customer Service

Attention to Detail

Time Management

Leadership

Microsoft Excel

Interpersonal Relationship Management

Job description

Job Description

What is the opportunity?

The RBC Dominion Securities Management team located in Richmond Hill is looking for an energetic Assistant Branch Operations Manager to join their team!

The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams.

In addition to managing client account activities and ensuring compliance standards are met, the Assistant Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.

What will you do?

• Instrumental in managing the daily administrative operations of the branch including: approval of incoming and outgoing daily transactions, verify and action request submitted by sales support staff, verify documentation and approve account openings, etc.
• Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.
• Ensure compliance and internal control requirements are met.
• Branch technology access, setup, and troubleshooting.

What do you need to succeed?

Must-have

• Meticulous attention to detail and excellent time management skills
• Exceptional written and verbal communication skills
• A professional approach to all situations to create a positive working environment
• Ability to complete duties independently seeking out own answers and solutions

Nice-to-have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) is an asset
• Knowledge of RBC Dominion Securities’ systems and procedures, an asset
• Experience in the securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, to think progressively to keep growing, and to work together to deliver trusted advice that will ultimately help our clients thrive and communities prosper. We care about each other and collectively work hard to reach our potential, make a difference to our communities, and achieve success that is mutual. You will also benefit from:

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• An opportunity to make a difference and have a lasting impact on the lives of others
• The chance to work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Customer Relationships, Customer Service, Customer Service Administration, Customer Service Management, Ensure Compliance, Interpersonal Relationship Management, Leadership, Microsoft Excel, Microsoft Office, Oral Communications, Problem Management, Time Management

Additional Job Details

Address: 260 EAST BEAVER CREEK RD:RICHMOND HILL

City: Richmond Hill

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-11-17

Application Deadline: 2026-01-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$50,000.00 - $85,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay range for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.