Assistant Branch Manager - Brockville

Kawartha Credit Union Limited; Brockville; Remote; CAD 56,000 - 89,000; Full time

Benefits offered by this job

Generous vacation time

Pension Plan

Focus on employee well-being

Learning and development

Employee recognition program

Supportive work environment

Job summary

Kawartha Credit Union Limited is hiring an Assistant Branch Manager in Brockville, Ontario. This permanent full-time role offers 37.5 hours weekly, Monday through Saturday, with a salary range of $55,625.96 to $89,115.00 per year.

The position emphasizes member service, staff development, and sales across CU products, while maintaining branch cash levels. The employer highlights a comprehensive benefits package, a living-wage commitment, and opportunities for professional growth.

Qualifications

• As stated, post secondary education with emphasis in business, financial planning or human resources.
• Three to five years of financial services experience.
• Three years of proven management or supervisory experience.
• Three years of sales, service and administration experience.
• Two years of consumer lending experience.
• Mutual Funds License or Financial Planning Designation would be an asset.

Responsibilities

• Create member loyalty and provide member service excellence.
• Assist and support all branch operational and human resources functions as required.
• Anticipate and determine members' needs; transact requests or refer to appropriate service area.
• Identify and generate sales opportunities; cross-sell all Credit Union products and services.
• Maintain branch treasury and cash levels.
• Assist member service staff with inquiries.
• Help create and maintain a supportive environment and address performance issues quickly.
• Set specific service goals and coach staff to achieve them.

Skills

Financial services experience

Management experience

Sales & service

Consumer lending experience

Education

Post secondary education with emphasis in business, financial planning or human resources

Job description

Description

Assistant Branch Manager (Permanent, Full-time)

Hours: 37.5 hours per week, Monday to Saturday

Rate of Pay: $55,625.96 - $89,115.00 annually

Compensation:

Compensation for this position is determined by skills, experience, and education. It is aligned with the locations market data, as well as internal equity. Candidates whose qualifications more closely align with the job requirements may be placed higher within the compensation range. Our Talent Partner will share additional details about our compensation and total rewards during the recruitment process.

As a Certified Living Wage employer, we offer a guaranteed living wage along with a comprehensive benefit package which includes,

• Generous vacation time
• Pension Plan
• Focus on employee well-being
• Dedication to your learning and development
• Celebrating your achievements through our employee recognition program
• Supportive work environment

Position Description:

As an Assistant Branch Manager, you will:

• Contribute to the success of the Credit Union by creating member loyalty and providing member service excellence
• Assist and support all branch operational and human resources functions as required
• Anticipate and determine the needs of members. Transact requests or refer the member to the suitable service area
• Identify and generate sales opportunities; cross sell all Credit Union products and services and participate in sales programs and initiatives to attain individual, branch and organizational goals
• Maintain branch treasury and cash levels

Assist member service staff with member inquiries

• Assist with creating and maintaining a supportive environment and address performance problems quickly and effectively
• Assist with setting specific goals for service results, help employees develop action plans and coach employees to reach goals
• Effectively build and maintain teamwork and is a role model of all expected staff behaviors

Qualifications:

• Post secondary education with emphasis in business, financial planning or human resources
• Three to five years of financial services experience
• Three years of proven management or supervisory experience
• Three years of sales, service and administration experience
• Two years of consumer lending experience
• Mutual Funds License or Financial Planning Designation would be an asset

At Kawartha Financial Services diversity and inclusion are reflected in our core values and highlighted in our care for others. We take pride in providing a workplace that appreciates difference and encourages respect. We are committed to providing a culture that is accessible and inclusive for both our members and employees. If you require accommodation during the recruitment and selection process, please let a member of our Human Resources team know.

If you are interested in pursuing a career in the financial services industry with a dedicated, enthusiastic team of professionals in a growing organization that supports an inclusive barrier-free recruitment and selection process.