Assistant Branch Manager Hamilton/Halton

Firstontario Credit Union Limited; Hamilton; On-site; CAD 70,000 - 96,000; Full time

Benefits offered by this job

Health benefits

Professional development allowance

Pension plan

Employee assistance program

Volunteer program

Job summary

FirstOntario Credit Union Limited is seeking an Assistant Branch Manager in Hamilton to lead and develop staff while ensuring efficient branch operations across the Hamilton/Halton region. You will coach teams, focus on delivering memorable member experiences, and act as a trusted advisor to help members reach their short and long-term financial goals.

Responsibilities include supervising branch operations, driving sales campaigns, managing budgets, and maintaining internal controls.

Qualifications

• 3–5 years of retail branch experience.
• Strong sales management skills with targets, plans and pipelines.
• Experience in financial services/mortgage financing preferred.
• Initiative and leadership to execute plans.

Responsibilities

• Support multiple branch operations to ensure memorable member experiences.
• Coach branch teams and provide feedback to enable growth.
• Focus on end-to-end member experience and relationship building.
• Serve as trusted advisor to help teams meet financial goals.
• Monitor budget and expenses and take corrective action as needed.
• Maintain controls and ensure operational integrity per policies.
• Drive sales and services leadership in campaigns and annual targets.
• Stay informed on local market activities and competitive position.

Skills

Sales management

Retail banking

Financial services

Budgeting

Team coaching

Education

Post-secondary degree/diploma in business/finance/economics

Job description

Why FirstOntario?

• Competitive compensation packages
• Top-tier health and wellness benefits, including comprehensive benefits packages
• Enhanced mental health benefits through SunLife and TELUS Health
• Exclusive banking benefits
• Up to $1000 per year towards professional development
• Pension Plan
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

Job Overview

The Assistant Branch Manager is responsible for supporting and developing dedicated employees to create memorable experiences for existing and new members while ensuring efficient branch operations across all Hamilton/Halton Region branches.

Primary Duties and Responsibilities

• Support multiple branch operations where trademark member experience takes place with every interaction and business results soar
• Regularly coach and provide feedback to the branches team members to enable them to have confidence in what they do, help them grow and drive to excel
• Focus on end-to-end member experience to build and maintain incredible relationships with those who do business with us
• Be a trusted advisor to help the teams so they too can help our members meet their short and long term financial goals
• Steward digital and multichannel usage to meet members' needs
• Actively support the development and execution of an effective plan to keep 3rd Party Generated Business on the books and consolidate other products for these new members with FirstOntario
• Closely monitor and tightly maintain controls in accordance with policies to ensure operational integrity and perform credit quality functions
• Involve the teams while you implement disciplined sales and services leadership processes and plans that deliver on member service and campaigns to support achieving annual financial targets
• Be on top of your budget responsibilities by monitoring expense activities and taking prompt corrective action as required
• Stay informed on local market activities and our competitive position relative to others in our communities

Job Specifications and Technical Requirements

• Have a sound business acumen with a post-secondary degree or diploma in business, finance, or economics or an equivalent combination of education and industry experience
• Have three (3) to five (5) years of retail branch experience that has made you a guru of our products and services
• Have strong sales management skills in setting and monitoring sales targets, plans, pipelines and activities
• Demonstrate with enthusiasm your sales experience preferably in the financial services/mortgage financing industry
• Be confident and skilled in taking initiative, assessing requirements, developing plans and taking the lead in making plans a reality

This posting is for an existing vacancy.

Salary Range: $69,931 to $96,155 annually.

Compensation for this role reflects a combination of skills, experience, and internal equity. Those whose experience more closely aligns the role's requirements may be placed higher within the salary range. You will learn more about FirstOntario Credit Union's total rewards package during the interview process.

We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success. Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.