Apprentice IT Support Specialist

Placements24; Kimberley; Hybrid; CAD 17,000 - 21,000; Full time

Benefits offered by this job

Competitive monthly stipend

Extensive on-the-job training in IT

Mentorship from seasoned IT pros

Exposure to various IT systems

Opportunity to gain industry certs

Job summary

Placements24 is seeking an Apprentice IT Support Specialist in Kimberley to join a dynamic IT department. This hands‑on apprenticeship covers hardware, software, and network support with guidance from experienced professionals.

You will troubleshoot end-user issues, learn to document tickets, and contribute to IT policy implementation while developing a career in IT support.

Qualifications

• Entry-level IT aptitude and interest in supporting end-users.
• Good communication and customer service skills are essential.
• Willingness to learn and grow in an apprenticeship program.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Assist in managing user accounts and permissions.
• Document support tickets and resolutions accurately.
• Learn to implement and maintain IT policies and procedures.

Skills

Interest in IT support

Communication skills

Teamwork

Willingness to learn

Problem-solving

Education

High school diploma or equivalent

Tools

Windows

macOS

Office suite

Job description

Our client is looking for a motivated Apprentice IT Support Specialist to join their dynamic IT department in Kimberley. This apprenticeship provides a fantastic entry point into the IT support field, offering hands‑on experience in troubleshooting hardware, software, and network issues. You will work under the guidance of experienced IT professionals, learning to provide exceptional technical assistance to end-users. This role is perfect for someone with a passion for technology, excellent problem-solving skills, and a commitment to customer service. Join a supportive team environment where you can build your IT career and contribute to the smooth running of technology operations in Kimberley.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Assist in managing user accounts and permissions.
• Document support tickets and resolutions accurately.
• Learn to implement and maintain IT policies and procedures.

Requirements

• A strong interest in IT support and troubleshooting.
• Basic knowledge of computer hardware, operating systems (Windows/macOS), and common software applications.
• Excellent communication and customer service skills.
• Ability to work effectively in a team and independently.
• Strong problem-solving aptitude and a willingness to learn.
• Must meet the eligibility criteria for an IT support apprenticeship.

Benefits

• Competitive monthly stipend.
• Extensive on-the-job training in IT support and troubleshooting.
• Mentorship from seasoned IT professionals.
• Exposure to various IT systems and technologies.
• Opportunity to gain industry certifications.