Junior Customer Service Apprentice

Placements24; Kimberley; Hybrid; CAD 7,800 - 9,400; Full time

Benefits offered by this job

Apprenticeship stipend

Comprehensive training

Mentorship

Hybrid work model

Job summary

Placements24 in Kimberley, Canada, is seeking a Junior Customer Service Apprentice to join their team in a hybrid role. You will learn to handle inquiries, resolve issues, and provide exceptional support in a professional office setting with some remote work flexibility.

Responsibilities include responding to inquiries by phone, email, and chat; providing product information; processing orders, returns, and exchanges; and maintaining accurate customer records while learning from experienced

Qualifications

• Excellent communication and active listening skills.
• Patience and empathy when dealing with customer issues.
• Ability to multitask and manage time effectively.
• Basic computer proficiency and ability to learn new systems.
• Positive attitude and a strong desire to help customers.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, and resolve customer complaints.
• Process orders, returns, and exchanges accurately.
• Escalate complex issues to senior customer service representatives or relevant departments.
• Maintain customer records and update account information.

Skills

Excellent communication

Active listening

Multitasking

Time management

Empathy

Tools

Basic computer proficiency

Job description

About the Role

Our client is seeking a friendly and helpful Junior Customer Service Apprentice for their team in Kimberley . This hybrid role provides a great opportunity to develop excellent communication and problem-solving skills while assisting customers. You will learn how to handle inquiries, resolve issues, and provide exceptional support in a professional office setting, with the flexibility of some remote work. This apprenticeship is designed for individuals who are passionate about helping others and want to build a career in customer relations.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, and resolve customer complaints.
• Process orders, returns, and exchanges accurately.
• Escalate complex issues to senior customer service representatives or relevant departments.
• Maintain customer records and update account information.

Requirements

• Excellent communication and active listening skills.
• Patience and empathy when dealing with customer issues.
• Ability to multitask and manage time effectively.
• Basic computer proficiency and ability to learn new systems.
• A positive attitude and a strong desire to help customers.

Benefits

• Apprenticeship stipend of R9000 per month .
• Comprehensive training in customer service techniques and communication.
• Mentorship from experienced customer support specialists.
• Opportunity to gain valuable experience in customer relations.
• Hybrid work model offering flexibility and work-life balance.