Appointments Clerk - Medical Imaging - Temporary full-time - 2026-19114

Sunnybrook Health Sciences Centre; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Sunnybrook Health Sciences Centre in Toronto is seeking a capable scheduling clerk to handle patient appointments across medical imaging and other services. You will greet patients, manage demographics, and coordinate with nursing staff, physicians and billing teams.

The role requires fast typing, strong organizational skills, excellent communication, and a customer-focused approach to ensure efficient patient flow and accurate data entry.

Qualifications

• OSSGD or equivalent as recognized by the Ontario Ministry of Education.
• Post-secondary course and recent related experience preferred.
• Understanding of medical implications related to scheduling procedures.
• Typing 40 net wpm with max 5% error rate.
• Understanding of medical and radiology terminology an asset.
• Strong organizational and time management skills.
• Excellent interpersonal and customer service skills.

Responsibilities

• Schedules patients for a variety of medical imaging procedures and exams.
• Performs telephone and reception duties at primary public and workroom locations.
• Greets, receives, instructs and directs patients, relatives, visitors and hospital staff.
• Obtains primary patient demographics and billing information as required.
• Follows up with scheduling contacts, nursing personnel, physicians and others to obtain missing information and correct errors.
• Assists designated personnel to expedite verbal or Stat result requests.
• Filing/sorting/faxing of reports as required.
• Data entry in relevant information systems as required.
• Other clerical duties as required.

Skills

Typing 40 wpm

Interpersonal skills

Customer service

Time management

Communication skills

Education

OSSGD or equivalent recognized by the Ontario MOE

Job description

Summary of Duties

• Schedules patients for a variety of medical imaging procedures and exams.
• Performs telephone and reception duties at primary public and workroom locations.
• Greets, receives, instructs and directs patients, relatives, visitors and hospital staff.
• Obtains primary patient demographics, OHN or third party billing information from patients as required
• Follows-up with scheduling contacts, nursing personnel, physicians and/or others to obtain missing information and to correct scheduling errors.
• Assists designated personnel to expedite request for verbal or Stat result requests
• Fling/sorting/faxing of reports as required
• Data entry in relevant information systems as required
• Other clerical duties as required

Qualifications/Skills

• OSSGD or equivalent as recognized by the Ontario Ministry of Education
• Post-secondary job-related course and recent related experience preferred
• Demonstrated understanding of medical implications related to scheduling of procedures & exams
• Typing 40 net w.p.m. with maximum 5% error rate or keyboarding at 106 net keystrokes per minute required
• Demonstrated understanding of medical and radiology terminology an asset
• Demonstrated effective organizational and time management skills
• Demonstrated good interpersonal and communication skills
• Demonstrated outstanding flexibility and excellent customer service

Please note: Current Sunnybrook employees are required to submit their application using their Sunnybrook email address. Applications submitted using a personal email address may not be recognized as internal applications.