Appointment Coordinator

The Jim Pattison Auto Group; British Columbia; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is on the lookout for a highly organized Automotive Appointment Coordinator. This role is ideal for those passionate about customer service and seeking to grow in the automotive sector. You will be responsible for greeting customers, managing appointments, and ensuring satisfaction through follow-up calls. With competitive compensation and a comprehensive benefits package, this opportunity promises unlimited growth and professional development. Join a dynamic team that values collaboration and offers state-of-the-art amenities to enhance your work experience.

Benefits

Competitive Compensation Plans

Unlimited Growth Opportunities

Manufacturer Training

Comprehensive Benefits Package

Recognition and Rewards Program

Exclusive Vendor Promotions

State-of-the-Art Amenities

Qualifications

• Experience in customer service or appointment coordination in the automotive industry.
• Strong organizational skills and attention to detail.

Responsibilities

• Greeting service customers and handling requests.
• Coordinating and managing customer appointments.
• Conducting post-service follow-up calls for feedback.

Skills

Customer Service

Organizational Skills

Attention to Detail

Tools

CDK

Job description

Friday, May 9, 2025

Jim Pattison Toyota Victoriais seeking a highly organized and customer-focused individual to join our team as an Automotive Appointment Coordinator. If you have a passion for delivering exceptional customer service and possess excellent organizational skills, we want to hear from you!

This is a great opportunity for those who are looking to get into Service Advising.

• Competitive compensation plans.
• Unlimited opportunities for growth and development.
• Manufacturer training is provided.
• Professional development with various vendors and products.
• State-of-the-art amenities.
• Exclusive access to vendor promotions, offers and purchase programs.
• Recognition and rewards program.
• Comprehensive benefits package including: Healthcare, Dentalcare, Life Insurance, AD&D, Global Medical Assistance, Short-Term and Long-Term Disability, and more!
• Amazing colleagues, great working environment, and a team building culture!

A day in the life…

• Greeting all service customers.
• Handling customer service requests and concerns.
• Seamless coordinating and managing customer appointments.
• Performing designated administrative duties and creating internal work orders.
• Demonstrate a high degree of accuracy, sound judgment and attention to detail.
• Conduct post-service follow-up calls to ensure customer satisfaction and gather valuable feedback.

What we look for…

• CDK experience is an asset.
• Previous experience in customer service or appointment coordination, preferably in the automotive industry.

We would like to thank all applicants for their interest in this exciting opportunity, however, only those selected for an interview will be contacted directly.