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Appointment Coordinator - Destination Toyota Burnaby

Destination Auto Group

Burnaby

On-site

CAD 35,000 - 45,000

Full time

2 days ago
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Job summary

A leading company in the automotive sector is seeking a Service Greeter/Porter to enhance customer satisfaction and support service appointments. This role involves handling calls, scheduling, and maintaining customer relationships. Ideal candidates will be positive, self-motivated, and possess strong communication skills. Join a collaborative environment with competitive compensation and comprehensive benefits.

Benefits

Full group health benefits
Comprehensive training and professional development
Friendly and respectful work environment

Qualifications

  • Previous experience in a call center or similar environment.
  • High level of customer service skills.

Responsibilities

  • Receive inbound calls for appointment bookings and product requests.
  • Perform outbound calls to schedule service appointments.
  • Recommend services based on maintenance schedules.

Skills

Customer Service
Communication
Computer Skills

Tools

MS Office
CDK
X-Time

Job description

Recognized as the 2019 and 2022 Canadian Automotive Dealers Association (CADA) Laureate Award Winner for Business Innovation and one of Canada’s Best Employers for Recent Graduates for 2022, Destination Toyota Burnaby is looking for a Service Greeter / Porter who is looking to take the next step within their career!

What we can provide you :

  • Competitive and above the market compensation rates!
  • Full group health benefits program : extended dental & health, vision care, massage therapy, etc.
  • Comprehensive training and professional development program.
  • An environment that is friendly, respectful, collaborative and ultimately supports your success.

What you’ll be doing :

  • Receive inbound calls for appointment bookings, product requests or information, following up as necessary to ensure the highest level of customer satisfaction.
  • Perform outbound calls to schedule service appointments for customers.
  • Recommend services and repairs based on Toyota Canada’s maintenance schedule and documented vehicle history.
  • Marketing outstanding campaigns, promotions, and / or other services to customers.
  • Confirm and update customer information within Destination and Toyota Canada databases.
  • Contacting customers at specific time intervals to notify of upcoming appointments.
  • Booking appointments to ensure a balance of shop utilization and customer preferences.
  • Record necessary customer feedback, concerns, or complaints and forward to management as required. Follow up as necessary to ensure a prompt resolution.
  • Perform other duties as assigned.

What you bring to the table :

  • Always brightly beaming positivity and smiling!
  • Previous experience in a call center, or similar, environment.
  • Previous experience in a Dealership setting considered an asset.
  • Prior or similar customer service experience may also be considered.
  • Extremely high level of customer services skills.
  • Strong computer skills (including MS Office suite); experience with CDK and X-Time is an asset.
  • Excellent verbal, written communication and interpersonal skills.
  • Proficiency speaking a 2nd language is considered an asset.
  • Someone who is very self-motivated, independent and a team player with a sense of urgency and attention to detail.
  • Exceptional organizational skills and ability to multitask, prioritize and adapt in a fast-paced environment.

If this sounds like you submit your resume to our human resources team today.

Destination Auto Group is an equal opportunity employer.

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