Appointment Coordinator

The Jim Pattison Auto Group; Victoria; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the automotive sector is seeking an Automotive Appointment Coordinator to enhance customer service and manage appointments. The ideal candidate will be organized and customer-focused, contributing to a supportive team culture and benefiting from extensive training and development opportunities.

Benefits

Healthcare

Dentalcare

Life Insurance

Global Medical Assistance

Short-Term and Long-Term Disability

Recognition and rewards program

Professional development

Qualifications

• Previous experience in customer service or appointment coordination, preferably in the automotive industry.

Responsibilities

• Greeting all service customers.
• Handling customer service requests and concerns.
• Seamless coordinating and managing customer appointments.

Skills

Customer Service

Organizational Skills

Tools

CDK

Job description

Friday, May 9, 2025

Jim Pattison Toyota Victoriais seeking a highly organized and customer-focused individual to join our team as an Automotive Appointment Coordinator. If you have a passion for delivering exceptional customer service and possess excellent organizational skills, we want to hear from you!

This is a great opportunity for those who are looking to get into Service Advising.

• Competitive compensation plans.
• Unlimited opportunities for growth and development.
• Manufacturer training is provided.
• Professional development with various vendors and products.
• State-of-the-art amenities.
• Exclusive access to vendor promotions, offers and purchase programs.
• Recognition and rewards program.
• Comprehensive benefits package including: Healthcare, Dentalcare, Life Insurance, AD&D, Global Medical Assistance, Short-Term and Long-Term Disability, and more!
• Amazing colleagues, great working environment, and a team building culture!

A day in the life…

• Greeting all service customers.
• Handling customer service requests and concerns.
• Seamless coordinating and managing customer appointments.
• Performing designated administrative duties and creating internal work orders.
• Demonstrate a high degree of accuracy, sound judgment and attention to detail.
• Conduct post-service follow-up calls to ensure customer satisfaction and gather valuable feedback.

What we look for…

• CDK experience is an asset.
• Previous experience in customer service or appointment coordination, preferably in the automotive industry.

We would like to thank all applicants for their interest in this exciting opportunity, however, only those selected for an interview will be contacted directly.