Service Appointment Coordinator

Trotman Auto Group; Abbotsford; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Service Appointment Coordinator to join their dynamic team in Abbotsford. This role focuses on delivering exceptional customer experiences while managing appointment bookings and ensuring customer satisfaction. With a supportive workplace culture and opportunities for career growth, this position is ideal for individuals passionate about customer service and eager to thrive in a fast-paced environment. If you're motivated and ready to make a positive impact, this is the perfect opportunity for you!

Benefits

Competitive salary & benefits

Career Growth and Development

Supportive workplace culture

Qualifications

• 1+ years experience in customer service or scheduling roles.
• BC Class 5 driver's license with a clean abstract.

Responsibilities

• Book appointments through inbound/outbound communications.
• Ensure customer information is accurate and up-to-date.
• Deliver outstanding service with professionalism.

Skills

Customer Service

Scheduling

Business Development

Logistics Coordination

Communication Skills

Education

High School Diploma

Job description

Looking for a high-paying job in Abbotsford with a top employer? Join Abbotsford Hyundai, part of Trotman Auto Group, recognized as one of the best places to work in Abbotsford!

Why Work With Us?

At Abbotsford Hyundai, we’re not just selling and servicing cars – we’re delivering exceptional customer experiences. As a Service Appointment Coordinator, you'll be part of a dynamic team. Your skills and expertise keep customers satisfied and vehicles on the road!

What We Offer

• A rewarding career with a top automotive group in BC
• Competitive salary & benefits
• A supportive and innovative workplace culture
• Career Growth and Development

Who We’re Looking For

• Passionate about customer service
• 1+ years experience in scheduling, reservations, business development or logistics coordination
• Motivated to grow in a fast-paced environment
• BC Class 5 driver's license with a clean abstract
• Confidence on the phone, positive attitude and desire to exceed customer expectations

Schedule: Full-Time; Mon-Fri: 8:30am – 5:00pm

Compensation: $19-$20/hr + Production Bonus

What Your Day Will Look Like

• Book Appointments: Making inbound/outbound communications to customers in our database to book appointments.
• Records Management: Ensure customer information is accurate and up-to-date.
• Communication: Managing customer requests through phone, email, and text, ensuring accurate communication.
• Follow-Up: Conducting after service calls to ensure customers were satisfied with their experience and encourage them to complete our customer experience surveys.
• Customer Service Excellence: Delivering outstanding service with a positive attitude and professionalism.

Apply Now and take the next step in your career! Join one of Canada’s Best Managed Companies.

Trotman Auto Group is an equal-opportunity employer. Only selected candidates will be contacted.

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