Appointment Coordinator (Kia Downtown)

Go Auto; Penticton, Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

Go Auto is looking for a Service Appointment Coordinator who excels in customer service and organization. This role involves managing appointments, ensuring a positive guest experience, and collaborating with the team. Join a dynamic environment that values training, career growth, and community engagement.

Benefits

Training and Development

Employee Investment Program

Vacation

Health Benefits

Career Growth

Team Environment

Community Engagement

Career Development

Qualifications

• Experience in customer service with a focus on positive interactions.
• Excellent written and verbal communication skills.
• Detail-oriented and able to manage multiple tasks.

Responsibilities

• Manage appointment scheduling and confirmations.
• Ensure positive guest experiences through friendly interactions.
• Collaborate with parts department for seamless service.

Skills

Customer service

Communication

Organization

Tech-savvy

Job description

Job Description

Are you a people-person with a knack for organization and a passion for providing exceptional customer service? Go Auto is seeking a dynamic Service Appointment Coordinator to join our team.

Responsibilities:

1. Schedule Management: Efficiently handle appointment scheduling, confirmations, and updates.
2. Guest Experience: Ensure each service visit is positive and memorable through friendly and courteous interactions.
3. Recall and Reminder Management: Check for outstanding recalls, advise on warranty coverage, and offer transportation options.
4. Communication: Respond promptly and professionally to calls and emails, ensuring guests feel valued.
5. Coordination: Collaborate with the parts department to ensure seamless service appointments.
6. Payment Processing: Handle payments accurately following dealership guidelines.
7. Follow-up: Contact guests post-service for feedback and survey discussions within 24 hours.

Qualifications:

• Customer service experience with a passion for creating positive experiences.
• Excellent written and verbal communication skills.
• Organized, detail-oriented, and able to manage multiple tasks.
• Tech-savvy.

Perks:

• Training and Development: Access to comprehensive training and courses through Go Auto U.
• Employee Investment Program: Enjoy a 10% annual return, up to 25%, based on company profits.
• Vacation: After one year, three weeks; after five years, four weeks; after ten years, five weeks.
• Health Benefits: Healthcare, dental, and health spending accounts.
• Career Growth: Opportunities to advance within our promote-from-within culture.
• Team Environment: Join a positive, collaborative, and supportive team.
• Community Engagement: Participate in charitable initiatives like Kids with Cancer Society and Go Auto Fuels the Schools.
• Career Development: Build a lifelong career with opportunities for growth and success.

Join Go Auto and build a career you'll love. Apply today!