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Appointment Coordinator (Columbia Chrysler)

Go Auto

Richmond

On-site

CAD 40,000 - 60,000

Full time

28 days ago

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Job summary

An established industry player is seeking a Service Appointment Coordinator who excels in customer service and organization. In this dynamic role, you'll be the friendly face that ensures every guest experience is exceptional, from scheduling appointments to handling communications and payments. This innovative firm prioritizes your growth with extensive training and a supportive team environment. Enjoy generous vacation time, comprehensive health benefits, and an employee investment program that rewards your commitment. If you're ready to shift gears and build a fulfilling career, this opportunity is perfect for you.

Benefits

Training and Development
Employee Investment Program
Three Weeks of Vacation
Health and Dental Benefits
Promote-from-Within Culture
Positive Team Environment
Community Involvement
Career Growth Opportunities

Qualifications

  • Experience in customer service with a focus on creating positive experiences.
  • Excellent written and verbal communication skills are essential.

Responsibilities

  • Schedule appointments and ensure a seamless service experience for guests.
  • Handle payments and follow up for feedback to enhance service quality.

Skills

Customer Service
Communication Skills
Organization
Tech-savvy

Job description

Job Description

Are you a people-person with a knack for organization and a passion for providing exceptional customer service? Look no further – Go Auto is on the hunt for a dynamic individual to join our team as a Service Appointment Coordinator!

Responsibilities:

  1. Master of Appointments: Efficiently schedule appointments, confirmations, and updates with a touch of knowledge and flair.
  2. Guest Experience Guru: Make every service visit a unique and extraordinary experience for our guests. Your friendly and courteous greeting sets the tone!
  3. Recall and Reminder Rockstar: Check for outstanding recalls, advise on manufacturer warranty coverage, and offer alternate transportation options.
  4. Communication Connoisseur: Answer calls and emails promptly and professionally, ensuring our guests feel valued and heard.
  5. Proactive Planner: Review and coordinate appointments with the parts department, making sure everything is in place for a seamless service experience.
  6. Cash Handling Champion: Collect and process payments, following dealership guidelines with precision.
  7. Feedback Aficionado: Follow up with guests, request feedback, and discuss surveys within 24 hours. Your attention to detail ensures continuous improvement.

Qualifications:

  1. Customer service experience with a passion for creating positive experiences.
  2. Excellent communication skills, both written and verbal.
  3. Organized and detail-oriented, with the ability to juggle multiple tasks seamlessly.
  4. Tech-savvy.

Perks:

  1. Learn and Grow: We're committed to your growth and development. We will ensure you receive all the training you need as well as access to our library of courses in the Go Auto U.
  2. Employee Investment Program: Money back? Yes, please! Brace yourself for this irresistible offer. Our program guarantees a 10% return every year, up to a whopping 16%, based on Go Auto's profits.
  3. Vacation Vibes: We understand the importance of work-life balance. After your first year, enjoy THREE WEEKS OF VACATION! Reach five years, and you'll have four weeks. Hit ten years, and you'll be soaking up FIVE weeks of vacation time!
  4. Health and Dental: Your well-being matters to us. Experience comprehensive benefits, including healthcare, dental coverage, and a health spending account.
  5. Climb the Ladder: With our promote-from-within culture, you'll have ample opportunities to grow along your chosen career path.
  6. Positive Team Environment: Join a vibrant team of like-minded individuals who share your passion and drive.
  7. Giving Back Feels Great: We're all about making a positive impact. Every year, we donate to worthy causes like the Kids with Cancer Society and Go Auto Fuels the Schools.
  8. Find Your Life-Changing Career: We don't just offer jobs; we build lifelong careers.

Don't settle for just a job—join us at Go Auto and build a career you'll love. Shift into gear and apply today!

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