Application Support IT Service Delivery Lead

LeverageTek Staffing Solutions; Ottawa; On-site; CAD 85,000 - 100,000; Full time

Job summary

A technology staffing company is seeking an experienced IT Service Delivery Coordinator in Ottawa. This role involves leading incident and change management processes, driving small project execution, and acting as a liaison between technical teams and stakeholders. Candidates should possess at least 5 years of IT experience, including roles such as Software Developer or Team Lead, and have strong organizational and stakeholder management skills. The position offers a salary range of $85,000 to $100,000, requiring in-person work in Gatineau four times a week.

Qualifications

• Minimum 5 years of IT experience in roles like Software Developer or Team Lead.
• Demonstrated knowledge of managing IT tickets and incident tracking.
• Experience supporting the change management process and CAB meetings.

Responsibilities

• Lead incident and change management processes to ensure timely resolution.
• Drive execution of small projects and track progress effectively.
• Act as a liaison between technical teams and business stakeholders.

Skills

Team Leadership

Incident Management

Change Management

Stakeholder Management

Technical Troubleshooting

Project Execution

Organizational Skills

Tools

ServiceNow

MS Project

Smartsheet

Job description

A technology staffing company is seeking an experienced IT Service Delivery Coordinator in Ottawa. This role involves leading incident and change management processes, driving small project execution, and acting as a liaison between technical teams and stakeholders. Candidates should possess at least 5 years of IT experience, including roles such as Software Developer or Team Lead, and have strong organizational and stakeholder management skills. The position offers a salary range of $85,000 to $100,000, requiring in-person work in Gatineau four times a week.