Client-Focused Service Delivery Coordinator

OnX; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

A tech consultancy in Toronto is seeking a Service Delivery Coordinator to enhance customer satisfaction for small to mid-size clients. This role involves coordinating tasks, supporting service delivery managers, and engaging with clients. The ideal candidate will have 3-5 years of experience, relevant project management training, and a bachelor's degree. Competitive salary and full-time position offered.

Qualifications

• 3 to 5 years of experience in a related field.
• Demonstrated success with leading teams on various assignments.

Responsibilities

• Complete tasks to increase customer satisfaction for small to mid-size clients.
• Basic reporting, problem ticket tracking, and client check-ins.
• Coordinate engineering teams and communicate with management.

Skills

Project Management Training (PMP and/or Prince2)

Service Management Training (ITIL)

Proficiency in Microsoft Excel

Proficiency in Microsoft Project

Interpersonal skills for team interaction

Education

Bachelor's Degree or equivalent

Tools

Microsoft Excel

Microsoft Project

Job description

A tech consultancy in Toronto is seeking a Service Delivery Coordinator to enhance customer satisfaction for small to mid-size clients. This role involves coordinating tasks, supporting service delivery managers, and engaging with clients. The ideal candidate will have 3-5 years of experience, relevant project management training, and a bachelor's degree. Competitive salary and full-time position offered.