Federal IT Service Delivery Manager — On‑Site Ottawa

Kyndryl; Ottawa; Presencial; CAD 80.000 - 110.000; A tiempo parcial

Descripción de la vacante

A leading technology services firm is seeking a qualified Service Delivery Manager to oversee the Federal Government's service desk and operations. The ideal candidate will have 5–7 years of experience in service delivery management, a strong track record in managing client relationships, and proficiency in monitoring service performance metrics. This contract position involves leading a team and ensuring service standards are met while fostering continuous improvement initiatives. Applicants must possess an active federal government clearance and demonstrate expertise in enhancing operational efficiency.

Formación

• 5–7 years of experience as a Service Delivery Manager or Team Leader of a Service Desk.
• Proven track record of ensuring service level agreements are met.
• Experience in administering corrective actions in a call center environment.

Responsabilidades

• Liaise with client management to address daily service desk issues.
• Manage service delivery performance and uphold service level agreements.
• Lead implementation of service changes and project delivery.

Conocimientos

Active clearance with the federal government

Service Delivery Management

Client relationship management

Process enhancement

Descripción del empleo

A leading technology services firm is seeking a qualified Service Delivery Manager to oversee the Federal Government's service desk and operations. The ideal candidate will have 5–7 years of experience in service delivery management, a strong track record in managing client relationships, and proficiency in monitoring service performance metrics. This contract position involves leading a team and ensuring service standards are met while fostering continuous improvement initiatives. Applicants must possess an active federal government clearance and demonstrate expertise in enhancing operational efficiency.