Delivery Manager (Professional Services)

Resonaite Inc.; Toronto; Hybrid; CAD 110,000 - 150,000; Full time

Job summary

Resonaite Inc. seeks a Delivery Manager to lead client technology initiatives and guide a skilled technical team. This hybrid role requires coordinating delivery across multiple projects, managing budgets and utilization, and coaching engineers and specialists to achieve commitments.

You will partner with clients, facilitate Agile ceremonies, and balance project scope with resourcing to ensure timely, high-quality outcomes in a fast-paced environment.

Qualifications

• Experience leading technology delivery projects with direct client interaction.
• Strong understanding of Agile delivery practices and Scrum Master responsibilities.
• Proven ability to manage multiple projects, budgets and team performance.

Responsibilities

• Lead multiple client-facing technology projects from initiation through delivery.
• Coordinate delivery across projects and align with clients, engineers and internal stakeholders.
• Establish scope, timelines, milestones, resources and delivery expectations; manage risks and issues.

Skills

Delivery leadership

Agile delivery

Client management

Scrum Master

Stakeholder management

Project coordination

Financial acumen

People leadership

Job description

We are seeking a Delivery Manager to lead the successful delivery of client technology initiatives while providing day-to-day leadership to a highly skilled technical team.

Location: Hybrid 3d/week in office (Toronto or Ottawa or Winnipeg)

This is not a traditional PMO role. The successful candidate will bring a strong technical foundation and be comfortable operating at the intersection of project delivery, client management, technical teams and people leadership.

The role combines elements of Project Manager, Scrum Master and Technical People Manager. You will work directly with clients, coordinate delivery across multiple projects, assess project feasibility, manage project financials and utilization, and coach and develop technical team members.

Key Responsibilities:

The Project Delivery Manager will provide direct leadership to a team of approximately eight professionals, including:

• 6 Senior Systems Specialists
• 1 Solutions Architect

Responsibilities will include performance management, coaching, workload management, professional development and ensuring team members remain accountable for delivery commitments.

Project & Client Delivery

• Lead multiple client-facing technology projects from initiation through delivery.
• Act as the primary coordination point between clients, technical resources and internal stakeholders.
• Establish project scope, timelines, milestones, resource requirements and delivery expectations.
• Facilitate Agile ceremonies and provide Scrum Master-style leadership where appropriate.
• Identify project risks, dependencies and delivery issues and drive them toward resolution.
• Maintain strong client relationships and ensure clear, proactive communication throughout engagements.

Technical & Delivery Governance

• Work with technical specialists and architects to assess the feasibility, complexity and delivery requirements of proposed projects.
• Ensure projects are appropriately scoped and resourced before delivery commitments are made.
• Monitor project financial performance, including budgets, utilization and billable hours.
• Oversee timesheet accuracy and ensure appropriate governance around billable and non-billable activities.
• Identify projects at risk of schedule, scope or financial variance and implement corrective actions.
• Continuously improve project delivery processes, governance and operational discipline.
• Provide direct leadership, coaching and performance management for technical team members.
• Set clear expectations and hold individuals accountable for commitments while maintaining a constructive, supportive leadership style.
• Coach employees with different working and communication styles and create an environment where diverse team members can perform effectively.
• Conduct regular one-on-ones, provide feedback and support professional development.
• Help balance project demands, individual workloads and team capacity.
• Foster a culture that embraces change, accountability, collaboration and continuous improvement.

Requirements

• 7+ years of experience working within technology delivery, professional services, systems integration or a related technical environment.
• Demonstrated experience managing technology projects and working directly with clients.
• Strong technical background with the ability to engage credibly with engineers, systems specialists, architects and other technical professionals.
• Previous experience leading or managing technical team members.
• Strong understanding of Agile delivery practices and experience performing Project Manager and/or Scrum Master responsibilities.
• Experience with project scoping, estimation and feasibility assessment.
• Strong financial and commercial awareness, including project budgets, utilization, billable hours and resource planning.
• Experience managing multiple concurrent projects and competing priorities.
• Strong communication, facilitation and stakeholder‑management skills.
• Comfortable working in a fast‑paced organization where structures, processes and priorities continue to evolve.