Airport Customer Service Lead — 24/7 Shifts

Executive Flight Centre Group Ltd; Terrace; On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Flight benefits

Extended health and dental benefits

RRSP with DPSP

Job summary

Executive Flight Centre Group Ltd. is seeking an experienced Customer Service Agent Lead for our Terrace location.

The role involves leading a team of Customer Service Agents, coordinating check-in and boarding processes, and ensuring a safe, efficient, and courteous airport experience for passengers. The position requires a minimum of two years in customer service, supervisory experience is an asset, and the ability to work 24/7 shifts.

Qualifications

• Two+ years experience in customer service.
• Experience in a supervisory role is an asset.
• Able to multi-task and priorities in a fast-paced operation.
• Excellent written and verbal communications skills.
• Able to lift/move up to 60 lbs and assist mobility as required.
• Awareness of safety procedures and company policies.

Responsibilities

• Provide high standards of service and a positive airport experience.
• Act as main terminal operations contact when needed.
• Assist check-in, boarding, and flight documentation tasks.
• Lead a team of Customer Service Agents to deliver exceptional service.
• Monitor attendance, performance, and staffing levels.
• Resolve customer inquiries and complaints professionally.
• Ensure compliance with health, safety, and quality programs.

Skills

Customer service

Supervisory experience

Communication skills

Multitasking

Decision making

Attention to detail

MS Word/Excel

Safety awareness

Tools

MS Word

Excel

Job description

Executive Flight Centre Group Ltd. is seeking an experienced Customer Service Agent Lead for our Terrace location.

The role involves leading a team of Customer Service Agents, coordinating check-in and boarding processes, and ensuring a safe, efficient, and courteous airport experience for passengers. The position requires a minimum of two years in customer service, supervisory experience is an asset, and the ability to work 24/7 shifts.