Customer Service Lead Agent - YYC

Unifi Aviation, LLC; Calgary; Hybrid; CAD 36,000 - 52,000; Full time

Benefits offered by this job

Flight privileges

Weekly pay

Paid time off

HSA allowance

Medical Insurance

Discounts & wellness programs

Job summary

Unifi Aviation Canada, Inc is seeking a Customer Service Agent to support passengers from arrival through check-in, boarding, and baggage services. You will handle ticketing, reservations, and inquiries with empathy and a safety-first mindset.

Join a team that prioritizes safety, diversity, and employee growth; training is provided, and flight privileges may be offered after 30 days for eligible family members.

Qualifications

• No experience required; training provided.
• Strong communication and empathy expected.
• Must be able to obtain credentials per airport/state requirements.

Responsibilities

• Assist passengers with arrival and check-in, including for those with special needs.
• Handle ticketing and check-in using a computerized system; manage reservations and baggage services.
• Guide passengers through Customs, Immigration, and Quarantine, and coordinate loading assistance.

Skills

Customer service

Education

High School diploma or GED

Job description

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, P.M. shift

Requirements and Description

Customer Service Agent

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.

No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.

Job Summary:

Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.

Benefits:

• Flight Privileges: Offered after 30 days for employees and eligible family members!
• Weekly pay for hourly employees (may vary specific to state regulations)
• Paid time off (for full-time employees).
• HSA - $300 allowance per year for medical expenses.
• Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
• Exclusive discounts and additional wellness programs.

Job Duties:

• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Complete work in a safe and secure manner, following company safety and operational standards
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.
• Perform other related duties as assigned within the appropriate skill, experience, and capabilities expected for this position.

Q ualifications:

• High School diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Physical requirements:

• Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.

Working conditions:

• Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
• Must be able and open to work in outside weather conditions which may include severe seasonal elements.

Unifi Aviation Canada, Inc . As an equal-opportunity employer, we welcome and encourage applications from all qualified individuals. We are committed to creating a diverse, inclusive, and accessible work environment.