AI-Driven Government CS Lead

UrbanLogiq; Vancouver; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

An innovative technology company is seeking a Customer Success Manager to build their Customer Success function and manage relationships with government clients in Vancouver. This role requires understanding client goals, harnessing AI tools for efficiency, and facilitating expansions in client use cases. Ideal candidates should have experience in government environments, strong analytical skills, and a willingness to build processes that ensure client success. The compensation is competitive with potential equity options.

Qualifications

• You understand government clients from various backgrounds.
• Ability to discuss data governance, metrics, and decision workflows.
• Experience with AI tools integrated into work processes.
• Experience building customer success functions.

Responsibilities

• Own post-onboarding client relationships focusing on renewal.
• Run structured client engagement activities.
• Track contract obligations and manage delivery milestones.
• Identify and advance client expansion opportunities.
• Serve as the internal voice of the customer for product feedback.
• Coordinate with partners for technology-related accounts.
• Prepare for renewals including pricing and procurement discussions.
• Use AI tools in daily operations for efficiency.

Skills

Understanding of government clients

Comfort with data and analytics products

Experience using AI tools

Strong written and verbal communication

Job description

An innovative technology company is seeking a Customer Success Manager to build their Customer Success function and manage relationships with government clients in Vancouver. This role requires understanding client goals, harnessing AI tools for efficiency, and facilitating expansions in client use cases. Ideal candidates should have experience in government environments, strong analytical skills, and a willingness to build processes that ensure client success. The compensation is competitive with potential equity options.