AI Platform Growth & Client Success Manager

Smart Energy Water; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading energy technology firm located in Toronto is seeking an AI Platform Success Manager. This role involves maintaining strong relationships with clients, optimizing their business processes, and driving growth through effective communication and problem-solving. The ideal candidate will have over 5 years of experience in SaaS Customer Success Management, a background in the Payments sector, and the ability to influence business strategies. This position offers opportunities to work in a dynamic environment and grow client accounts.

Qualifications

• 5+ years of relevant experience in SaaS Customer Success Management or Account Management.
• Experience in expanding client accounts and managing platform roadmaps.
• Knowledge of the Payments sector is a plus.

Responsibilities

• Maintain strong relationships with clients and optimize their business processes.
• Monitor and improve client performance metrics, driving growth.
• Provide thought leadership and manage solutions for SEW.ai clients.

Skills

Client relationship management

Problem solving

Communication skills

Business strategy influence

Job description

A leading energy technology firm located in Toronto is seeking an AI Platform Success Manager. This role involves maintaining strong relationships with clients, optimizing their business processes, and driving growth through effective communication and problem-solving. The ideal candidate will have over 5 years of experience in SaaS Customer Success Management, a background in the Payments sector, and the ability to influence business strategies. This position offers opportunities to work in a dynamic environment and grow client accounts.